Nest has responded to recent reports of a security breach, contacting owners of devices like the Nest Cam IQ and Nest Secure to insist that there has been no grand hack of the company.
The outreach comes after claims that a US family found their Nest security system had been remotely accessed, and the speaker used to taunt the home’s occupants with racist obscenities.
The incident took place in Illinois, where a family of Nest users heard a stranger’s voice talking in their baby’s room.
While they initially concluded that was just baby monitor interference, the voice then spoke through other Nest cameras in the home, including making racist remarks.
It’s also alleged that the virtual intruder remotely turned up their Nest thermostat.
When the family contacted Nest, they say they were blamed for not having used sufficient security.