Home electronics manufacturer Galanz has accused Alibaba’s online marketplace Tmall of hiding its products from search results, saying its goods have “vanished into thin air.”
According to posts by Galanz on microblogging platform Weibo, the company’s inventory of 200,000 home appliances were not visible on the first page of Tmall’s search results ahead of the 618 shopping festival on Tuesday.
Galanz blamed senior Tmall managers for neglecting “unusual” activity in the company’s search results, which Galanz said began on Monday afternoon.
Tmall was not immediately available for comment when reached by TechNode.
Alibaba began asking shop owners to choose between Tmall or rival e-commerce platform JD as far back as 2012.
JD was Alibaba’s biggest competitor before Pinduoduo went public in 2018.