Insurance companies can leverage the power of IVR to deliver better customer experience and, at the same time, utilize human resources for productive purposes.
The benefits do depend on the Insurance IVR solution an insurance company puts in place with the help of an IVR solution provider.
Self service insurance IVR solution acts as a diversion and gives callers immediate answers to such routine queries.
Employees can use the time to generate more leads or attend to more complex pending issues leading to better customer satisfaction.
IVR solution provider can configure the insurance IVR to launch outbound campaigns in an effort to generate leads giving the recipient the option to press a key that will put him in touch a live agent to take the matter further.
Insurance companies do not need to have a dedicated team of agents engaged in cold calls.