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Flashback Friday: When you write the manual, ‘RTFM’ becomes your mantra

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William Mcneely
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This pilot fish’s real job is EMS director — think “ambulance” — for a small town. But he also happens to be the only one at city hall who knows HTML. That means he is usually the person who edits the city website.

But when fish’s boss decides to switch the site to WordPress, fish’s cellphone starts ringing nearly constantly with calls from other departments who now have to figure out how to update their own pages on the site.

When the distraction becomes too much, he writes a manual for his co-workers, complete with colorful pictures and step-by-step instructions, then tests it on his 11-year-old, who grasps it all.

Now, he hopes, his phone will stop ringing.

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William Mcneely
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