The COVID-19 pandemic turned out to be mightier than what everyone imagined it to be. The signs of relief seem to be nowhere around the corner. The first wave brought disaster for the business world with workforces suddenly pushed to remote locations. Further speculations show that things won't be as drastic because most organizations have adjusted with the concept of working remotely.
For businesses operating with remote teams, a cloud contact centre is a more comfortable choice to assist workers and keep them motivated for customer service. The flexibility allows IT managers and other managers to keep running business ‘as usual’ while adapting to restrictions on movement.
Here’s how Cloud contact centre solutions support businesses to adjust to the current scenario of work from home conditions:
Save cost
Cloud Contact Center Solution is cost-efficient, and you can rely on it while skipping all other installing and managing processes. The cloud contact centre providers are more cost-effective without and allow you to exclude costs related to utilities, maintenance and upgrades. With cloud contact centre, you get to use voice over IP (VoIP) technology and escape any extra charges like international tariffs.
Be flexible
Cloud telephony has emerged as the ultimate survival technique during COVID-19, to adapting the business to the new familiar. Cloud Contact Center Solution is easy for scaling business, rapid growth or sudden downturn. The reporting functionality feeds for staff scheduling, and managers can anticipate demand while responding immediately to unpredictable circumstances. The affordable flexibility and mobility of cloud-based systems keep businesses continuous.
Improve employee experience
The intelligent cloud contact centre software makes provisions for agents to meet demands instantly, segment data and access information to assess the context of customer interaction. Cloud contact centre integrates with popular CRM tools to record client contacts and store information for future. This keeps employees engaged and increases their levels of participation and motivation.
Improve customer experience
With motivated and happy employees, you can directly target your happy customers. Features like 24x7 availability and smart call routing keep customers pleased. Routing specific queries to expert agents can help millions of queries to be resolved in no time, thus, improving customer experience.
Meet customers at ease
Customers expect to communicate with the brands through apps and reach them out for help related to queries. The integration of Cloud contact centre with social media and messaging channels makes representatives readily available to assist customers, making the overall experience delightful for customers.
To conclude, we can say cloud-based centre solutions are flexible and reduce a lot of crisis. With the world being stuck in pandemic and businesses adopting remote working patterns, a cloud contact centre can help organizations rise above the challenges and focus only on business.
Technology is taking over every aspect of our day to day living.
It is extremely difficult for us to function for one day without our mobile, laptops or tablets.
We heavily rely on gadgets to get our work done and help us go through the day.
It is increasingly being used by many companies like Google and Apple.
People have been increasingly depending on conversational AI platforms like Alexa, Siri and Google Maps.Undoubtedly, technology makes our lives easier and efficient.
The workflow is smoother and productivity is better with the help of technology.
Telecoms Supermarket India offers the first full-featured Cloud contact center Solution Automatic call distribution (ACD), CRM, Skill-based routing, Advanced inbound, outbound, and blended capabilities & more Bespoke and customized solutions as your business needs Give us a call today to discuss your contact center software requirements in India and Worldwide on 011-4290 8899
