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Toxic online disagreements are largely due to social media design

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Carlos Edelstein
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Good-faith disagreements are a normal part of society and building strong relationships. Yet it’s difficult to engage in good-faith disagreements on the internet, and people reach less common ground online compared with face-to-face disagreements. There’s no shortage of research about the psychology of arguing online, from text versus voice to how anyone can become a troll and advice about how to argue well. But there’s another factor that’s often overlooked: the design of social media itself. My colleagues and I investigated how the design of social media affects online disagreements and how to design for constructive arguments. We surveyed and…

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Carlos Edelstein
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