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In the incredibly demanding field of technology, Chatbots are exceptionally widespread today, primarily among companies seeking immediate customer service. In most substantial sectors like e-commerce, healthcare, and BFSI sectors, chatbots are now essential. Advancements in speed, accuracy, usability, and affordability make them a necessity for businesses of all sizes.

A recent survey report by Chatbot Magazine on Global trends in Chatbots found that 69 percent of consumers prefer chatbots to traditional forms of communication. Studies show that 85 percent of all varieties of commercial-customer interaction will incorporate chatbots by 2020, and then by 2025, the international chatbot market will exceed $1.23 billion.

By 2020, mobile communication applications will be used by more than 25% of the world’s inhabitants. In this context, Chatbots are now increasingly used not just through forums or cellular facilities since these days customers mostly rely on live chat for conversations. But sometimes the call went unanswered because the calls received by the employees had a typical waiting time of three minutes which push clients back in an age of anticipated immediate validation. Chatbots resolve this problem by providing scalable, effortless and reliable customer service for use in any form, but notably instant messaging applications.

According to research report "Customer Self-Service Software Market by Solution (Web Self-Service, Mobile Self-Service, Intelligent Virtual Assistants, and Social Media and Community Self-Service), Service, Deployment Type, Vertical, and Region - Global Forecast to 2021", The customer self-service (CSS) software market size is expected to grow from USD 4.33 Billion in 2016 to USD 9.38 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 16.7% during the forecast period.

The peer-to-peer support community software helps in engaging, supporting, and managing the online customer community by identifying their issues and resolving them instantly.Professional Services is expected to hold major market share during the forecast periodProfessional services commands the major share of the customer self-service software services.

Professional services comprise services such as planning, designing, and integration, implementation, deployment, consulting, and training and support services necessary for successful implementation and support of customer self-service platform or solution.

Since the concept of customer self-service is still gaining traction and is in implementation phase, thus the professional services commands the bulk of the market share.North America contributes the maximum market share in the customer self-service software marketNorth America is expected to hold the largest market share and dominate the customer self-service software market in 2016, due to the increased social media penetration, presence of almost all the major self-service software vendors, and higher cloud-based deployment of self-service solutions.

APAC is estimated to grow at the highest rate during the forecast period as the organizations in this region are rapidly adopting mobile self-service solutions to meet the demands of the dynamic customer base.

Better economic growth, young population, and cloud-based solutions for SMEs, are other factors responsible for the rapid growth of customer self-service software market in this region.Speak to Our Expert Analyst:  https://www.marketsandmarkets.com/speaktoanalystNew.asp?id=212836723 The major vendors covered in the customer self-service software market for the study are Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE, Salesforce.com, Inc., Aspect Software, Avaya, Inc., BMC Software, Verint Systems, Inc., and Zendesk, Inc.About MarketsandMarketsMarketsandMarkets is the largest market research firm worldwide in terms of annually published premium market research reports.

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