The organization’s IT helpdesk is an essential part of business operations, with the basic goal of providing constant technological services to business users. IT helpdesk bots assist businesses to achieve their primary objectives of improving efficiency and reducing cost.
Organizing tickets
Bots can categorize tickets based on the type of issue, such as a hardware problem, a software fault, or an authentication concern. Similarly, a bot will route tickets based on the information provided by the sender, sorting them by department, customer status, or location. The bot can engage in conversation with the user to determine and categorize their problem, as well as guide them through the next steps.
Availability 24/7
Helpdesk bots can handle all of the simple questions from customers and direct the more complex ones to the relevant department. A bot can handle many routine tasks, such as password reset, responding to FAQs, business applications, and so on. It speeds up the overall response time of a user's queries.
Herbie.AI helpdesk bot can reduce agent workflow, improve customer satisfaction, and save your company time and money.