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Frequently Asked Questions about Enterprise Content Management

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Bentech

In today’s digital world, it is expected that you can easily find any document online, but this is not always the case. Organizations still have a warehouse of file cabinets full of paperwork, old business workflows, and data entry methods. Enterprise content management was designed to address these issues, but with each new technology comes more frequently asked questions.


Here are the five most frequently asked questions regarding ECM:

1. What is Enterprise Content Management (ECM)?

Enterprise is an organization of structured and non-structured documents using content management technology and software that allows your organization to work “smarter.” As technology evolved and everything went digital, organizations A new way of storing and accessing them was needed, which led to the creation of ECM. Enterprise content management consists of four key points:

Capture: Obtain information from hard copy documents or online forms and transfer it to the system

• Manage: Organize captured data in an organized way that allows for quick and easy retrieval.

• Storage: Securely store files in a central repository that can be accessed from multiple locations.

  • Delivery: Implement the workflow of the business process to automatically transfer documents from one step to another.


2. What are the benefits of ECM?

There are many benefits to ECM depending on which solutions you implement, but some may not be as obvious as others. The most common benefits organizations see are:

Reduce operating costs: With everything being digitally stored online, your business will see a reduction in the cost of printing, shipping, and storing paper files. With lower operating costs, you will know that you are contributing to the environment by making your business green.

Product Increased Productivity: Staff members will not have to spend time searching for more documents as they will be able to find and retrieve them quickly, resulting in less time and staff frustration.

Minimize risk: ECM makes compliance more manageable. Documents will be safe and secure and reporting and auditing information will be easier than ever.

Work Improved workflow: Being able to view and control content in applications and automate the transition from one staff member to another improves the speed and organization of the business process.

The benefits don’t stop there Each organization uses ECM specifically for its own needs and almost immediately begins to see different benefits.

3. Who uses ECM?

The most common industries that use ECM are educational institutions and law firms because they have to maintain a large number of documents, but that does not mean that other industries cannot benefit from it. The International Data Corporation (IDC) is predicting a 50-fold increase in digital content from 2010 to 2020, and managing that content will be a challenge for most people. If being green is part of your business strategy, whether you’re struggling with the old workflow or you want to see some of the benefits listed above, ECM is for you.

4. How does ECM help in compliance?

With the recent rise of cyber-attacks comes more regulation, and compliance is important for businesses. Organizations are conducting more audits each year, both internally and externally, and having all records available in an organized and secure location often reduces the burden of difficult audits. With the ECM solution, records can be automatically stored by industry standards, ensuring that auditors have secure, remote access to all important business documents.

5. How difficult is it to implement an ECM system?

Implementing any enterprise system is not an easy task, and ECM is no exception. Once you have decided on a vendor and are ready to begin the process, it is important to take one step at a time. Plan implementation from start to finish, noting potential barriers or obstacles that may make it difficult and how you plan to move beyond them. Talk to everyone involved about the goals and expectations so they’re all on the same page. During the implementation period, check it frequently and quickly to avoid reversing working hours if any errors occur. Although this may seem difficult at first, a good ECM provider will be there to help you every step of the way and should continue to do so.

As the amount of digital content grows year by year, data management will become more difficult and cumbersome. If you think your business can benefit from ECM, contact an expert at Bentech Company for a free consultation to find out how an enterprise content management system can improve your business?


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