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Everything You Need to Know About BBB Lemon Law Arbitration Program

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Allen Stewart
Everything You Need to Know About BBB Lemon Law Arbitration Program

Aside from filing a lemon law case, automobile buyers can use the BBB (Better Business Bureau) Lemon Law Arbitration Program to submit a claim against an auto manufacturer. The BBB arbitration procedure is usually binding on the manufacturer but not on the customer.


This post will not go into the pros and cons of enrolling in this program because each situation is unique, and it is advisable to consult with a lemon law attorney to see what choices are available to you.


How to open a claim under the program?


The first phase in filing a claim with the BBB lemon law program is to find out if your automobile manufacturer engages in your region's arbitration system. The second step is to make a claim with the BBB, which may be done over the phone or online at the BBB website.


The BBB sends you a "Customer Claim Form" once you complete your basic information. You must complete the form and resend it to the BBB in a particular time frame. Following that, the BBB will use the details you gave to evaluate if your car is eligible to join the program or not - this is usually dependent on the specific mileage on your automobile and how long ago was the purchase of this alleged lemon car done.


What happens after my car gets selected into the program?


The BBB case handler will then approach you and the manufacturer to resolve the "lemon issue" on your vehicle informally. Typically, the manufacturer will refuse your claim while maybe providing you with an extended warranty. If you do not sign the extended warranty option, you may seek or move for your claim to be resolved through arbitration.


You will have the chance to present the contents of your lemon law claim to an unbiased judge in the Better Business Bureau premises during the arbitration. It is to your best advantage to include any documentation that may support your claims regarding normal maintenance, car warranty service, and contact with the manufacturer regarding your lemon law claim.


Your case will be determined within 40 days after your arbitration hearing. Within one or two weeks of the hearing, you should get a letter of outcome.


If you are still not satisfied with the outcome, you can take your case to formal court with the assistance of a lemon law advocate. Even if the auto manufacturer is upset that they must repair your car or refund your money, they have no choice. They have to follow the outcome since they are legally obliged by the arbitrator's judgment!


Andrew Richardson is the author of this Article. To know more about Ohio Odometer Statement please visit our website: allenstewart.com


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