In London, reduction in back office operation cost of insurance companies through outsourcing of these operations to BPO firms is aiding the growth of the London insurance business process outsourcing market. For instance, a London-based insurance back office service provider Cogneesol, offers services including insurance proposal generation, data entry services, insurance policy checking services, insurance claim management services among others. Such services are enabling insurance companies to reduce their operation cost, increase profits, comply to government business regulations among others.
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The insurance companies in London market, with the help of business process outsourcing companies, have implanted machine learning and artificial intelligence (AI) in their IT operations. AI and machine learning help insurance companies to connect with the customers seamlessly. These emerging technologies enable insurance companies to provide better customer service, ensure higher rate of customer acquisition, increased customer retention, effective cross-sell and upsell, and a more personalized AI-powered customer experience among others. For example, Lloyd’s and several other insurance companies in London have already implemented artificial intelligence and machine-learning to enhance their business practices. Thus increasing adoption of AI and machine learning are increasing the market size of London insurance business process outsourcing market.
The detailed research study provides qualitative and quantitative analysis of the London insurance business process outsourcing market. The airport logistics systems market has been analyzed from demand as well as supply side. The demand side analysis covers market revenue across regions and further across all the major countries. The supply side analysis covers the major market players and their regional presence and strategies.
Key Findings of the Report:
- The London Insurance Business Process Outsourcing Industry is anticipated to grow at a CAGR of 10.5% during the forecast period, owing to growing adoption of outsourcing solutions among insurance companies to reduce operation cost.
- Insurance companies in London market are moving towards digital by implementing machine learning, artificial intelligence (AI) among others in their IT operations.
- Rising adoption of driverless vehicles is anticipated to increase the London insurance market at an exponential growth rate which is anticipated to showcase growth opportunity for insurance business process outsourcing market players in London.
- Some of the players operating in the London Insurance Business Process Outsourcing Industry include Accenture, Capita, Cognizant, EXL, Genpact, HCL Technologies Limited, Infosys Limited, Insuserve-1, Sutherland, WNS (Holdings) Ltd., Wipro Limited, among others.
London Insurance Business Process Outsourcing Market:
- By Deployment type
- On-Premise
- Cloud
- By Types of Outsourcing
- Call Center Services
- Data Processing Services
- Data Mining Services
- Outsourcing Services
- Underwriting Services
- Finance and Accounting Services
- By Project Types
- Life and Annuity policy Services,
- Property and Casualty Policy Services/Claim Services
- Pension Services
- By Organization Size
- Large Enterprises
- Small and Medium Enterprises
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