Provide order information
In order to ensure smooth delivery, the delivery information filled in by the customer when placing the order must be detailed; if the delivery address is:
The floor, room number and company name must be provided; if the company is large, the department name must also be provided.
Building name, block number, floor and room number must be provided.
You must fill in the relevant delivery arrangements in the order remarks - the recipient will go downstairs to pick up the package / the deliveryman will give it to the hotel front desk staff, and then the staff will hand it over to the room. If the recipient goes downstairs to pick up the package, the recipient's name and phone number must be provided; if the delivery person handed it over to the hotel front desk staff, and then the staff handed it over to the room, the reservation number, the booker's name and contact number must be provided.
The delivery details must be filled in the order remarks - the recipient is the restaurant customer / the recipient is the restaurant staff. If the recipient is a restaurant guest, the name and contact number of the reservation person must be provided; if the recipient is a restaurant employee, the name and phone number of the employee (ie the recipient) must be provided.
The relevant delivery details must be filled in the order remarks - the recipient is a hospital patient / the recipient is a healthcare worker. If the recipient is a hospital patient, the bed number must be provided; if the recipient is a medical staff, the department and position he belongs to must be provided.
Handling special situations
In the event of road congestion, traffic accidents, special weather conditions, etc., which may cause the order not to be delivered on time, Flower Actually（Flower delivery Hong Kong） will immediately contact the customer to inform the relevant situation, request instructions, and make appropriate arrangements and processing.