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Smashing the Watermelon Effect in IT Services

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Progressive

The industry is transitioning between building IT solutions to consuming it. IT Services are significantly transforming due to the pandemic’s impact on the fundamentals of business processes. The digital revolution has taken today’s world to a whole new level where businesses are expecting more from their IT service providers beyond just meeting Service Level Agreements 

The current phase is all about democratization of technologies central to business growth. As a result, enterprises are investing more in technologies to upscale their competitiveness and stay one step ahead. From cloud-adoption to workplace service automation, everything under IT is moving forward with a futuristic approach and at light speed. Sticking to SLA’s for measuring the service outcomes during these days seems outdated, isn’t it?You see what your IT service provider shows you primarily. You measure it on your end to confirm whether or not the services are aligned to your enterprise growth. And that’s what the summarized metrics in the SLA’s are for.

You see what your IT service provider shows you primarily. You measure it on your end to confirm whether or not the services are aligned to your enterprise growth. And that’s what the summarized metrics in the SLA’s are for.

Simply ask your employees about their overall experience while using the technologies and how it helped them deliver better to the customers. Capture the time spent for service delivery and other data points. Your employee feedback defines the scalability and extendibility of a digital workplace service automation platform for your enterprise.

The efforts to determine how employee experiences translate into measurable business results using automation technologies are considerably tougher to quantify. 

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