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Apple sent engineers to a customer's house after iTunes deleted a load of his music

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Brian Plymel
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Apple sent two engineers to a customer's house to troubleshoot after he wrote about how iTunes deleted swathes of his music collection, and his story subsequently went viral.The Cupertino company is now rolling out an update to iTunes in an attempt to solve the issue.James Pinkstone had detailed his frustrating experiences with Apple's music software in a blog post earlier this month entitled "Apple Stole My Music.

"In it, he laid out how 122 GB of music vanished from his library after signing up for subscription service Apple Music.

Deleted.

This time, the files remained, which was just one of many confounding elements of my whole saga.

For example, one of the many confusing things about the initial file loss was that only most of my music files had disappeared.

Let's hope the most recent update from Apple fixes the issue for good.SEE ALSO: Apple is on a charm offensive in ChinaNOW WATCH: There's a Keurig-inspired machine that makes individual tortillasLoading video...

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Brian Plymel
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