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Apple Engineers Hold Conference Calls at Customer's House, Still Can't Sort iTunes Out

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Edward Scates
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The problem, as it was originally described, was that the iTunes Apple Match service decided it was OK to delete 122 GB of music files from the hard drive of James Pinkstone, a story he outlined in full on his personal blog.

That caused much social sharing, as anyone for whom iTunes is a perpetual nightmare took great pleasure in sharing the tale of Apple's seeming ineptitude and lack of care.

Pinkstone now says in a new post that Apple sent a couple of its men round, not to issue a beating for disrespecting it on the internet or to placate him with a voucher, but to sit in his house in an attempt to recreate the problem on his laptop so that it might be eliminated for all.

They even held a few conference calls with other engineers.

This time, the files remained, which was just one of many confounding elements of my whole saga.

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Edward Scates
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