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Net neutrality complaints have flooded into FCC since rules took effect

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David Brown
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Despite the large numbers, this data doesn't show that there were any net neutrality violations.

The FCC's website notes that the agency doesn't verify the facts in each complaint; these are just raw numbers based on the categories selected by customers when they file complaints.

But complaints can be useful for customers, particularly for billing problems, because ISPs are required to respond to each one within 30 days.

Previously, getting detailed statistics required filing public records requests, which we did for our "Complaint factory" article.

The Consumer Complaint Data Center provides a broader look at the types of complaints the FCC receives, but it doesn't show the text of complaints.

Internet service and pay-TV providers are rated more poorly by customers than any other industry measured by the American Customer Satisfaction Index—below airlines, health insurers, utilities, banks, and many other types of companies.

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David Brown
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