Now Netflix wants customers to name and shame the suppliers who's speeds aren't up to scratch.
And to help consumers discover just how bad their broadband is, the movie streaming service has launched an easy-to-use speed test website.
CHECK IT: Fast.com keeps an eye on your broadband speed
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Netflix says its fast.com tool gives consumers a greater insight and control of their internet service and if things aren't good they should ask their ISP about the results.
The broadband supplier now offers a new Infinity 1 service which will brings speeds of up to 52Mbps to UK homes – that's around double the current UK average.
BT says its new speeds will allow consumers to download an HD film up to 32% faster than customers with a 38Mbps service.