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Model Videochat Studio Digital Agency

Lara Antoni
Model Videochat Studio Digital Agency

Let Us Help You Get an Online Video Chat Feature 

Communication is the currency of business. Whether you’re looking to improve remote collaboration for your remote employees or improve customer experience by offering personalized, face-to-face  VPE consulting service, an online video chat will help you meet your goals.

You’ll not only make communication efficient but also increase loyalty and brand credibility.

At we provide a stable and reliable communications platform with video chat functionality and enterprise phone features.

Ours is an integrated system with essential functions such as:

Call Recording

Screen sharing

Phone, chat, and email support

Call Analytics

CRM Integration

Video Conferencing (with up to 100 participants); and 

Voicemail Transcription.


While many communication solutions are limited and incompatible with many devices, our solution empowers communication from any device, anywhere. If you want excellent internal and external communication to set your business apart, sign up today and join a contented customer profile of over 40,000.

n Online Video Chat Service?

An online video chat is an online, face-to-face communication service that enables your business to engage in real-time with various business stakeholders using dedicated software and a webcam.

Video chat is also known as video calling or video conferencing.

The workforce dynamic has been changing, with more people working from home full-time while others have a hybrid structure, partially working from home when not at the office.

However they’re working, remote and hybrid employees need to connect face-to-face to collaborate on projects efficiently – or hold video meetings. Video chat allows employees to collaborate with a near-physical feeling.

While customers are the primary stakeholders in any business, an online video chat service can facilitate face-to-face communication with your suppliers, business partners, etc. 

For reliable video chat communication, you need a stable and dependable communications platform that offers video chat functionality with enterprise phone features. You don’t want a service that’s unstable or even unavailable when you need it.

Tools that make video chat services possible include cameras and microphones. Today, these tools come built into devices like computers and smartphones and do not require any separate installation.


How Online Video Chat Can Benefit Your Business

Video calling has come full circle as businesses have gradually accepted and appreciated the many benefits of online video chats. 

According to McKinsey, video and live chats have become the most preferred channels of engaging B2B customers.

So, what are these many business benefits that have inspired and are inspiring the sharp uptake of online video chat services in the market?


Online Video Chats Enhance a Positive Customer Experience 

Video chats enhance customer engagement with your service agents. Unlike other channels, they humanize the online customer experience and provide the needed personal touch for your online customers.

While face-to-face communication in business is irreplaceable, we can simulate that using video chat. This can help build trust and rapport for your business.

Customers can connect with the agents in real-time and get answers to their queries quickly.

According to Microsoft, 21% of customers said the inability to reach a live customer support agent is the most frustrating part of a poor customer service experience.

Indeed, businesses that prioritize the customer experience see an 80% increase in revenue. 

Online video chat makes conversations with your customers personalized and interactive for an optimal customer experience. Consequently, you’ll improve customer satisfaction, improve brand credibility, and increase customer loyalty.

Online Video Chats are Resource Efficient

While the cost depends on features and functionalities, you don’t have to break the bank to install an online video chat service.

For starters, a multi-channel package is inexpensive and straightforward to install.

But here’s the beauty.

You can seamlessly connect your online video chat system to your other contact channels. This can reduce duplication and redundancy, making the service efficient.

Here’s what Peter Drucker, the famed management guru, said about efficiency:

“The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product.”

That’s precisely how you can seamlessly integrate and manage your communication platforms while incorporating an online video chat service.

Related:  How a Live Receptionist Service Pays for Itself

Online Video Chats Reduce or Eliminate Other Business Costs

According to one study, companies spend an average of $111.7 billion annually on business travel and $1,286 on every work trip. And in places like New York, the travel costs are even higher.

Business travel spending is expected to reach around $1.48 trillion by 2024.

Online video chats can eliminate or significantly reduce business expenses, particularly travel costs.

But it’s not just about travel for business meetings in far-flung places.

Even your selling expenses might have a lower, better posting.

For instance, without a video chat service, your sales rep may have to drive 50 or 60 miles to do a product demonstration or exhibition to a client. But with a video chat, they just need to sit in front of their PC, provide a live video demonstration, and get all the client’s questions satisfactorily answered.

Then there’s the savings on time, the most critical business resource.

Thanks to online video chat services, you save the time spent on setting up meeting venues, waiting for staff members to slowly trickle in, and clearing the meeting venue afterward.

Online Video Chats Can Help Improve Your Online Sales

Closing a sale can be difficult, exhausting, and frustrating. You could be so near to a deal—yet so far away.

When selling online, you probably have no physical interaction with your customers. As such, prospective clients or those new to your brand may not be easily converted into actual buyers.  

Here’s the bright spot, though.

An online video chat service can significantly better your sales experience, whether it’s B2B or B2C.

Lara Antoni
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