logo
logo
Sign in

The Future of Retail Banking: Achieving Harmony Between Digital and Physical Channels in 2023

avatar
Lora
The Future of Retail Banking: Achieving Harmony Between Digital and Physical Channels in 2023

In 2023, the banking industry is expected to see a significant shift towards a more harmonious integration of digital and physical channels. According to a recent study by McKinsey, 75% of customers now use multiple channels when interacting with their bank, with an increasing number of customers preferring digital channels for routine transactions

.

However, despite the growing popularity of digital channels, customers still value the importance of the physical branch experience. In fact, a study by Accenture found that 78% of customers still prefer to visit a physical branch for complex transactions or when seeking financial advice. This presents a unique challenge for banks – how can they strike a balance between digital and physical channels to create a seamless and satisfying customer experience?


From chatbots and virtual assistants to biometric authentication and blockchain technology, there are a plethora of new and emerging technologies that banks can use to create a more personalized and efficient experience for their customers. 


But technology alone is not enough. Banks must also prioritize the training and development of their staff to ensure they are equipped with the skills and knowledge to provide exceptional service across all channels.

Join us on this journey as we delve deeper into the future of retail banking, and discover how banks can stay ahead of the curve in a rapidly evolving landscape.


The Importance of Customer Experience in Retail Banking

As customers continue to demand personalized and seamless experiences, retail banks are being forced to adapt and evolve. Today, customers expect to be able to interact with their bank through multiple channels, including online, mobile, and physical branches.


For more: https://fintecbuzz.com/the-future-of-retail-banking-achieving-harmony-between-digital-and-physical-channels-in-2023/


For more such Updates Log on to https://fintecbuzz.com/ Follow us on Google News Fintech News


collect
0
avatar
Lora
guide
Zupyak is the world’s largest content marketing community, with over 400 000 members and 3 million articles. Explore and get your content discovered.
Read more