logo
logo

Texting, online chats get a 'like' at more small businesses

avatar
Ed Furnace
img

NEW YORK -- Clients can text their lawyers to double-check hearing times.

They're finding that texting, online chatting and messaging help them get and give information faster and run their businesses more efficiently.

Attorney Rick Davis spends less time talking on the phone because many clients now text with brief questions.

He can dash off a reply rather than engage in the small talk that business phone etiquette often calls for, and says composing a text is faster than writing a wordier email.

Some companies are incorporating texting or chatting into their operations -- texting ads or announcements, or allowing customers to order using texts.

Josh Brown, who owns Far North Kennel, a breeder of German Shepherd puppies in Anchorage, Alaska, estimates that he and his wife Theresa get 10 times more texts than emails.

collect
0
avatar
Ed Furnace
guide
Zupyak is a free B2B community content platform for publishing and discovering stories, software and businesses. Explore and get your content discovered.