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Facebook simplifies confusing chatbots with buttons, not text commands

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Edward Finlay
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is the big question making chatbots hard to use.

So today Facebook Messenger is giving chatbot developers new Quick Reply buttons and persistent menu options to make their bots easier to navigate.

And if customers opt in, developers will be able to connect these customers accounts to Messenger accounts to allow more seamless communication with them.

When Facebook launched its chatbot platform at its F8 conference, it seemed half-baked.

People didn t know what text commands triggered what functions in apps, leading the bots to misunderstand users replies.

This in turn led people to quit using bots in frustration, and go back to traditional app and website interfaces.

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Edward Finlay
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