Those detractors took to the Internet recently to complain that the handheld molecular scanner, which raised $2.5 million in 2014, still hasn t shipped.
Dror Sharon: To date we ve shipped more than 5,000 units and are on track to ship the rest to backers by early next year.
DS: Since we started manufacturing and assembling SCiO units, we ve hit several obstacles, including parts that came that didn t meet our standards.
This iteration made SCiO more accurate and more sensitive, and thus required more time to engineer and manufacture.
We are building a company, a worldwide developer community and user base, and we are tackling a very complex technological challenge.
We take their complaints and comments very seriously and our support team reaches out directly to everyone who comments or asks questions on our Facebook and Twitter channels.