The first glitches came to a head a few weeks ago when Scopely tried something that was more ambitious than the bi-weekly “war” event, in which factions of human players battle it out for a top prize.
But earlier this month, Scopely and its developers tried to spice things up with a cross-region war, where factions from different places could battle each other.
Road to Survival’s Albert Wei, the game’s general manager, and Scopely senior VP of product Jori Pearsall wound up issuing a rare, lengthy apology.
“You’ve told us that we are not consistently delivering on the kind of game you deserve, and that we not communicating as well as we should about the game, the updates, and the player experience.
We’ve spent the past days discussing the player feedback with the team and hammering out the concrete steps we need to take to address these issues, not just today, but consistently as the game evolves.”
Wei said the cross-region war was designed to give players bigger rewards and more excitement, but he acknowledged the result was disappointing and inconsistent.