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How to Use Live Chat on Your Website to Maximize Conversions

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Bob Sun
Sep 27, 2017 13:11
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This won’t come as a surprise to many of you who have already tried live chat to increase leads (and save on customer service).

In this post, I’m going to deep dive into the data science and psychology of a successful live chat install, one that increases conversions.

When you or your team sit on live chat, you should notice that between 10 and 50% of all your website visitors engage with you.

Beware: Live Chat Can Sometimes Reduce Conversions

Most people make the assumption that live chat will work in all conditions.

Live chat is the path of least resistance.

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Bob Sun
Sep 27, 2017 13:11
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