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Correcting Leadership Communication Mishaps

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Victor Schenck
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Virtually every leader has messed up at some point by saying the wrong thing even with the best of intentions.

If an entry-level employee utters the wrong thing, chances are all the person has to do is express regrets to one person and all's well again.

Which means that if leaders slip up and say the wrong thing by mistake, they should prepare themselves for multiple meetings, memos and public apologies.

It's not hard to find recent examples of corporate leaders putting their foot in their mouth.

Donald Sterling has been pressured to sell the Los Angeles Clippers after his racist remarks were publicized and Lululemon founder Chip Wilson resigned as chairman after remarking that "some women’s bodies just don’t actually work” for the company's pants.

And last week TV show host and author Dr. Mehmet Oz was asked to answer questions in a congressional hearing to explain his comments and endorsements of certain weight loss products on his show.

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Victor Schenck
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