Have you ever been lost on a website while hunting for information?
Your own website visitors might be experiencing the same frustration, but with live chat, you can help them while taking customer service to a new level.
Once it's integrated into your site, live chat can be initiated by visitors or your company.
For visitor-controlled communication, visitors click on a button or link to launch a pop-up chat box.
Consider labeling it "Live Help" to let visitors know you're standing by.
If you prefer to ask visitors if they need help, your customer service team can monitor the site and then activate the chat box.