It has helped businesses to connect with employees and, importantly, for employees to connect with their businesses.
It has provided timely access to deep knowledge, widespread use of rich media, and it has opened new opportunities for dynamic dialogue allowing the voice of the employees to be heard and heeded.
Maybe our appetite for communications in an always on, unlimited access world is exceeding our capacity to digest it.
A quick trawl and aggregation of some research (online of course) reveals a revealing perspective on a day in the life of an average employee:
They will get about 120 e-mails and spend 28% of that day managing it
They will experience 50-60 interruptions each day.