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Uber is reportedly trialling an exclusive premium support hotline for its most frequent riders

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John Wyckoff
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Uber is trialling a new premium support hotline with a small number of users, according to TechCrunch.

The 24/7 hotline reportedly gives some of Uber's most frequent riders direct access to a team of Uber customer service staff if they have a problem.

The feature was spotted by TechCrunch journalist Josh Constine.

Constine said he received an email from Uber that reads: "You've earned Premium Support ... as a thank you for riding 10,633 miles with Uber, we're giving you pilot access to Premium Support — a dedicated hotline of experts available 24/7 if anything pops up.

Fast, friendly support is just a phone call away."

Those with premium support access can reportedly find the hotline number in the Uber app's help menu.

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John Wyckoff
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