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Best Practices for Successful Digital Experience Management An EMA Report

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Sandra Wilson
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Digital Experience Management (DEM) has evolved from traditional network monitoring and application performance management (APM) to become an overwhelmingly important component of IT service delivery and IT-to-business alignment.

Featuring recent EMA research on digital, user and customer experience management, this white paper explores the many dimensions of digital experience management and provides insights into:

• The expanding scope and use cases for DEM

• Why companies are failing at DEM

• Principles and practices for effective DEM

• Top 10 tips for success DEM implementation

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Sandra Wilson
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