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ACSI: Streaming TV dominates telecoms industry satisfaction

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Robert Carter
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According to the American Customer Satisfaction Index (ACSI), consumers are far more satisfied with streaming TV over their other telecoms services.

ACSI argues video streaming often avoids the downsides of alternative telecoms services, including subscription TV.

David VanAmburg, Managing Director at the ACSI, said:

“Streaming services don't have the hidden fees and six-month rates that subscription TV does, not to mention they're cheaper and simpler.

The services delivering above the average satisfaction are:

Netflix, PS Vue, and Twitch — 78

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