Ombudsman Services, the UK's largest independent multi-sector complaints mediation service, has appointed Code Computerlove Ltd as its digital partner.
Code will help the not-for-profit organisation to kick start its digital transformational journey, beginning with defining a new strategy and digital experience, in order to take a greater share of the UK market.
The partnership with digital agency Code is part of Ombudsman Services’ transformation programme.
Sarah Barrett, chief relationships officer at Obmudsman Services, said: “Audiences’ behaviours are changing fast; more customer interactions are digital and this is continuing to accelerate.
Responding to market and customer needs by providing intuitive solutions through digitisation is a key priority for us.
Improving user satisfaction and digital channel experience are central to our goals and we are confident that our partnership with Code will support us in realising these ambitions.”