Customers confused over requests to change credentials
The file-dropping service rang in the new month with the announcement that it would begin regularly requiring users to change out their passwords.
That new policy will begin this week, as all users are being asked to reset.
According to Citrix, there's no specific data breach or incident behind the move, but rather an intent to get out ahead of hackers who are farming leaked passwords from other breaches and trying them with Sharefile.
"There has been a constant increase in internet-account credential (usernames and passwords) theft.
"In response to this, we are requiring a password reset and will be incorporating a regularly-scheduled, forced password reset into our normal operating procedures."