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Nicholas Patton 2017-06-22
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The first wave of bots is now entering a more sophisticated phase.

One sign: the recent announcement that business messaging platform LivePerson has now released a version with an IBM Watson-powered bot built in.

LivePerson Head of Research Rurik Bradbury told me that this is the first enterprise-level, out-of-the-box integration of bots, AI and human agents.

Previously, he said, LiveEngage provided a messaging platform for brands’ customer service, sales and marketing that could be used by consumers on Facebook Messenger, a website, in-app messaging or SMS.

Apple’s iMessage will also soon be available through LivePerson.

[Read the full article on MarTech Today.]

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Eric Grunau 2018-10-01
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Conversable, maker of automated bots for popular food chains such as McDonald’s, TGI Friday’s, Pizza Hut, Dunkin’ Donuts, and Denny’s, was acquired today by LivePerson.

Other companies using Conversable have been as varied as Sam’s Club, Whole Foods, and government contractor Booz Allen.

A platform to help customers better train the machine learning they use was introduced in March 2017.

The company was founded in the 1990s to connect customer service agents at large companies with customers for live conversations, but it began to branch out in recent years with the rise of third-party platforms for popular messaging apps, starting in 2016 with an integration for Facebook Messenger.

Beyond web chat, LivePerson offers chat management system integrations for WhatsApp, Google RCS, and Apple Business Chat.

Both LivePerson and Conversable were labeled essential parts of the Facebook Messenger Platform ecosystem by Facebook last year.

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Stephen Martinez 2018-11-29
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And he just partnered with conversational AI company LivePerson on an Alexa skill for Amazon smart speakers.

Enable the Deepak Chopra by LivePerson skill to hear daily intentions recorded by Chopra himself -- 7 days a week, 365 days a year.

One meditation I listened to focused on how to deal with negative thoughts.

Say one of the following phrases to hear them for yourself:

The skill can also be incorporated into your daily flash briefing along with news and weather updates.

It's like gravity in a way.

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Johnny Huff 2017-10-09
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By now it should be of no surprise that chatbots are starting to become way more mainstream than they were ten, even five, years ago.

Heck, there’s even a chatbot now from Imperson that lets you follow along with Steve Aoki on his new tour and chat it up with his bot.

We know businesses are loving them thanks to better service times for customers and for certain problems to be solved automatically without the need for a (paid) human to jump in, but what about other statistics and interesting facts revolving around chatbots?

All of these are questions that will need to be asked when deciding if a chatbot is right for your business, so of course, there are companies out there that are breaking out the customer surveys and figuring out what people are liking, where they’re getting the most use, and a plethora of other random information about them.

The rest simply hadn’t had enough interactions with them to make a choice, but you expect that number to continue to drop as conversations with chatbots continue to become a more normal part of our customer service experience and people form their opinions.

According to the same survey, an overwhelming 67% of those surveyed used a chatbot for customer support in the last year, but only 14% have used one to help with productivity.

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AI TechPark 2021-02-25

New tool enables live agents to effortlessly optimize bots and upskill into AI rolesLivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced the launch of AI Annotator™, a new tool automating brand-consumer conservations faster than ever before by harnessing the expertise of agents to improve Conversational AI.Until today, tuning Conversational AI bots required a lengthy optimization process, carried out by scarce, expensive data science and developer talent.

With AI Annotator, a brand’s contact center agents can flag areas for improvement and suggest solutions in just seconds, all while going about their day-to-day tasks.

This new way to optimize Conversational AI crowdsources feedback from agents who are already experts at working with customers, reducing the time and effort to make fully functional bots to a fraction of what they were before.

Consumers are making a permanent shift to adopting conversational commerce, flocking to brands they can message on channels like SMS, WhatsApp, Apple Business Chat, Facebook Messenger, and brand websites and apps.

Since bots can handle exponentially more conversations than human agents — and respond to customers instantly — optimizing their performance with AI Annotator makes it simple and cost-effective to:Hold high-impact messaging conversations with more customers faster than everAmplify the impact of every bot optimization by applying them to all future conversationsExpand Conversational AI into more customer care, marketing, and sales use casesIncrease employee engagement and reduce attrition by providing exciting new career paths, like bot tuner and bot manager, for the AI-driven economy“Without AI Annotator, new automations typically require a protracted optimization cycle by technical experts before they’re ready for prime time.

In a world that changes overnight, brands simply can’t afford to settle for this stagnation,” said Rob LoCascio, founder and CEO of LivePerson.

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Michael Lofton 2017-06-23
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Earlier this week, business messaging platform LivePerson announced a version with a built-in bot powered by IBM’s super-intelligent agent, Watson.

The main benefit, LivePerson said, was that this integrated bot could completely resolve as many as half of all user inquiries entirely by itself, without involving an expensive live agent.

Social management platform Sprout Social is taking another approach to automated customer service, with its announcement this week of a Bot Builder developed with Twitter for that platform.

While other developer-intensive bots have populated Twitter, Sprout said this is the first non-developer bot creation platform for that social network.

[Read the full article on MarTech Today.]

Attend the largest search marketing conference on the East Coast: SMX East this October in NYC.

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Marie Haines 2017-05-02
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p class "p2" LivePerson has created a platform for monitoring the customer conversations carried out by both humans and bots on platforms like Chatfuel and IBM Watson.

/p p class "p2" Called LiveEngage for Bots, the platform manages third-party bots together with customer service agents talking to customers in live chat.

/p p class "p2" Following the launch last year of bots for the company’s live chat platform, LiveEngage, LivePerson has increased its presence on platforms like Inside Apps and Facebook Messenger.

/p p class "p2" Last year was the first time the company built on live chat with humans since it first started to provide bots for its customers in the 1990s.

Though bots are used initially, trip words automatically route some conversations away from bots to human agents to help customers complete tasks like paying a bill, changing account settings, or handling 60 to 70 other business processes in a customer service environment.

/p p class "p2" “We have triggers on the platform that can basically bring a human in.

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Arthur Morgan 2016-09-27
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AP Images/Mike Harrington Millennials hate calling on the phone so much that they'd rather

delete their main phone app altogether than lose Snapchat.

That's according to a new study from LivePerson, which surveyed

3,000 US smartphone users ages 18 to 65.

Some of the results weren't very shocking — most people prefer

texting to calling — but somewhat surprising is the demise of the

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Henry Booker 2018-05-31
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Forget websites — the future of e-commerce is in messaging and voice assistants, according to Alex Spinelli, a former exec at Amazon who's now the chief technology officer at LivePerson.

Spinelli thinks that websites will go away completely in the next five years and that most apps will disappear with them.

His thesis: Conversation is a much more natural way to interact with brands and do e-commerce.

But you don't have to wait until 2022.

Companies like Apple and Google already offer products that shed light on what's to come.

Forget stumbling through a customer-support page — the future of commerce won't be found by surfing the World Wide Web.

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Frances Buoy 2018-06-14
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You can catch up on everyone we’ve featured thus far in the “How I Work” series here.

Kathy has run demand generation for companies such as LivePerson, Lattice Engines, Magnetic and Newscred.

She’s a Marketo Certified Expert, loves cooking and has been voted best laugh (though she won’t provide documentation or evidence).

It’s going to be one of three – 1) NJ Transit app for my train ticket into NYC 2) Pinterest – I know, a weird one; I work out in the mornings and love to pin workouts I can do at home (and then actually do them or 3) Email or Text Messages to catch up on anything I missed while sleeping

First thing you do when you come into work?

Go through emails, clear out what I don’t need and answer immediately the ones that can be answered in 1-2 minutes.

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Eddie Cox 2017-09-14
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Augment today announced it has raised $5 million for an AI platform that assists customer service agents at large companies.

The startup had operated in stealth for 10 months prior to launch.

The company joins competitors like Mattersight, DigitalGenius, LivePerson, and others in its efforts to train AI using conversations between customers and businesses in order to better guide customer service agents.

The money will be used to bolster the Augment AI platform, which is trained by an aggregated dataset made up of 100 million conversational interactions at large companies, including Dyson.

Augment makes no attempt to replace human agents, only to make them more efficient.

“We can increase the number of interactions, the number of conversations an agent can have in a given window,” CEO Matt Swanson told VentureBeat in a phone interview.

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Ralph Knotts 2018-02-13
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You may not know me or even my company, LivePerson, but you’ve certainly used my invention.

There are two giant structural issues that make websites not work: HTML and Google.

The web was intended to bring humanity’s vast trove of content, previously cataloged in our libraries, to mass audiences through a digital user experience — i.e.

On one hand, this made them interesting and unique; on the other, the lack of industry standards made them hard to navigate — and really hard to “index” into a universal card catalog.

As Google made it easier to find the world’s information, it also started to dictate the rules through the PageRank algorithm, which forced companies to design their websites in a certain way to be indexed at the top of Google’s search results.

Now, almost every website looks the same — and performs poorly.

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hema kumbhar 2021-07-03

The Conversational AI Platforms market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.

ALSO READ: http://www.marketwatch.com/story/conversational-ai-platforms-market-size-share-value-and-competitive-landscape-2021-2026-2021-06-24Market segmentationConversational AI Platforms market is split by Type and by Application.

For the period 2016-2026, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application.

This analysis can help you expand your business by targeting qualified niche markets.

Market segment by Type, coversCloud-BasedOn-Premise Market segment by Application, can be divided intoLarge Enterprises(1000+ Users)Medium-Sized Enterprise(499-1000 Users)Small Enterprises(1-499 Users)ALSO READ: http://www.marketwatch.com/story/june-2021-report-on-global-mindfulness-meditation-apps-market-size-share-value-and-competitive-landscape-2020-2021-06-12Market segment by players, this report coversAcobotExecVisionFunnelDashGong.ioActivechatLivePersonMarchexLiveChatBrazenContinuallySmatSocialKommunicateSolvemateHellomybotBold360ChatfuelConversicaSmith.aiLocobuzz SolutionsRecast.AIDialogflowApexChatBotXOSoundHoundOneReach.aiSynthetixALSO READ: http://www.marketwatch.com/story/june-2021-report-on-global-automatic-coffee-machines-market-overview-size-share-and-trends-2021-2026-2021-06-15Market segment by regions, regional analysis coversNorth America (United States, Canada, and Mexico)Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)South America (Brazil, Argentina, Rest of South America)Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa) ALSO READ: http://www.marketwatch.com/story/june-2021-report-on-global-chromium-oxidemarketsize-share-value-and-competitive-landscape-2021---2026-2021-06-16Table of Contents1 Market Overview1.1 Product Overview and Scope of Conversational AI Platforms1.2 Classification of Conversational AI Platforms by Type1.2.1 Overview: Global Conversational AI Platforms Market Size by Type: 2020 Versus 2021 Versus 20261.2.2 Global Conversational AI Platforms Revenue Market Share by Type in 20201.2.3 Cloud-Based1.2.4 On-Premise1.3 Global Conversational AI Platforms Market by Application1.3.1 Overview: Global Conversational AI Platforms Market Size by Application: 2020 Versus 2021 Versus 20261.3.2 Large Enterprises(1000+ Users)1.3.3 Medium-Sized Enterprise(499-1000 Users)1.3.4 Small Enterprises(1-499 Users)1.4 Global Conversational AI Platforms Market Size & ForecastALSO READ: http://www.marketwatch.com/story/june-2021-report-on-global-transportation-management-software-market-overview-size-share-and-trends-2021-2026-2021-06-171.5 Global Conversational AI Platforms Market Size and Forecast by Region1.5.1 Global Conversational AI Platforms Market Size by Region: 2016 VS 2021 VS 20261.5.2 Global Conversational AI Platforms Market Size by Region, (2016-2021)1.5.3 North America Conversational AI Platforms Market Size and Prospect (2016-2026)1.5.4 Europe Conversational AI Platforms Market Size and Prospect (2016-2026)1.5.5 Asia-Pacific Conversational AI Platforms Market Size and Prospect (2016-2026)1.5.6 South America Conversational AI Platforms Market Size and Prospect (2016-2026)1.5.7 Middle East and Africa Conversational AI Platforms Market Size and Prospect (2016-2026)1.6 Market Drivers, Restraints and Trends1.6.1 Conversational AI Platforms Market Drivers1.6.2 Conversational AI Platforms Market Restraints1.6.3 Conversational AI Platforms Trends Analysis2 Company Profiles2.1 Acobot2.1.1 Acobot Details2.1.2 Acobot Major Business2.1.3 Acobot Conversational AI Platforms Product and Solutions2.1.4 Acobot Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.1.5 Acobot Recent Developments and Future Plans2.2 ExecVision2.2.1 ExecVision Details2.2.2 ExecVision Major Business2.2.3 ExecVision Conversational AI Platforms Product and Solutions2.2.4 ExecVision Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.2.5 ExecVision Recent Developments and Future Plans2.3 FunnelDash2.3.1 FunnelDash Details2.3.2 FunnelDash Major Business2.3.3 FunnelDash Conversational AI Platforms Product and Solutions2.3.4 FunnelDash Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.3.5 FunnelDash Recent Developments and Future Plans2.4 Gong.io2.4.1 Gong.io Details2.4.2 Gong.io Major Business2.4.3 Gong.io Conversational AI Platforms Product and Solutions2.4.4 Gong.io Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.4.5 Gong.io Recent Developments and Future Plans2.5 Activechat2.5.1 Activechat Details2.5.2 Activechat Major Business2.5.3 Activechat Conversational AI Platforms Product and Solutions2.5.4 Activechat Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.5.5 Activechat Recent Developments and Future Plans2.6 LivePerson2.6.1 LivePerson Details2.6.2 LivePerson Major Business2.6.3 LivePerson Conversational AI Platforms Product and Solutions2.6.4 LivePerson Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.6.5 LivePerson Recent Developments and Future Plans2.7 Marchex2.7.1 Marchex Details2.7.2 Marchex Major Business2.7.3 Marchex Conversational AI Platforms Product and Solutions2.7.4 Marchex Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.7.5 Marchex Recent Developments and Future Plans2.8 LiveChat2.8.1 LiveChat Details2.8.2 LiveChat Major Business2.8.3 LiveChat Conversational AI Platforms Product and Solutions2.8.4 LiveChat Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.8.5 LiveChat Recent Developments and Future Plans2.9 Brazen2.9.1 Brazen Details2.9.2 Brazen Major Business2.9.3 Brazen Conversational AI Platforms Product and Solutions2.9.4 Brazen Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.9.5 Brazen Recent Developments and Future Plans2.10 Continually2.10.1 Continually Details2.10.2 Continually Major Business2.10.3 Continually Conversational AI Platforms Product and Solutions2.10.4 Continually Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.10.5 Continually Recent Developments and Future Plans2.11 SmatSocial2.11.1 SmatSocial Details2.11.2 SmatSocial Major Business2.11.3 SmatSocial Conversational AI Platforms Product and Solutions2.11.4 SmatSocial Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.11.5 SmatSocial Recent Developments and Future Plans2.12 Kommunicate2.12.1 Kommunicate Details2.12.2 Kommunicate Major Business2.12.3 Kommunicate Conversational AI Platforms Product and Solutions2.12.4 Kommunicate Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.12.5 Kommunicate Recent Developments and Future Plans2.13 Solvemate2.13.1 Solvemate Details2.13.2 Solvemate Major Business2.13.3 Solvemate Conversational AI Platforms Product and Solutions2.13.4 Solvemate Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.13.5 Solvemate Recent Developments and Future Plans2.14 Hellomybot2.14.1 Hellomybot Details2.14.2 Hellomybot Major Business2.14.3 Hellomybot Conversational AI Platforms Product and Solutions2.14.4 Hellomybot Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.14.5 Hellomybot Recent Developments and Future Plans2.15 Bold3602.15.1 Bold360 Details2.15.2 Bold360 Major Business2.15.3 Bold360 Conversational AI Platforms Product and Solutions2.15.4 Bold360 Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.15.5 Bold360 Recent Developments and Future Plans2.16 Chatfuel2.16.1 Chatfuel Details2.16.2 Chatfuel Major Business2.16.3 Chatfuel Conversational AI Platforms Product and Solutions2.16.4 Chatfuel Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.16.5 Chatfuel Recent Developments and Future Plans2.17 Conversica2.17.1 Conversica Details2.17.2 Conversica Major Business2.17.3 Conversica Conversational AI Platforms Product and Solutions2.17.4 Conversica Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.17.5 Conversica Recent Developments and Future Plans2.18 Smith.ai2.18.1 Smith.ai Details2.18.2 Smith.ai Major Business2.18.3 Smith.ai Conversational AI Platforms Product and Solutions2.18.4 Smith.ai Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.18.5 Smith.ai Recent Developments and Future Plans2.19 Locobuzz Solutions2.19.1 Locobuzz Solutions Details2.19.2 Locobuzz Solutions Major Business2.19.3 Locobuzz Solutions Conversational AI Platforms Product and Solutions2.19.4 Locobuzz Solutions Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.19.5 Locobuzz Solutions Recent Developments and Future Plans2.20 Recast.AI2.20.1 Recast.AI Details2.20.2 Recast.AI Major Business  …..…continuedCONTACT DETAILS : [email protected]+44 203 500 2763+1 62 825 80070971 0503084105 

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Smart Sight 2019-01-31

From home furniture, shoes, medicines, to day-to-day groceries, almost everything can be purchased online.

Brands can create their themes that perfectly match with the brand identity.

Company’s branding experts and founders can sit with developers from a reputed ecommerce development company to create visual assets with colors that represent brand values.

There are AI solutions like Atomic AI, LivePerson, Seebo, and IBM Watson, that can help in offering the next level experience.

Along with the range of products, even the purchase funnel, payment process, and disclaimers need to be localized according to the visitor’s geographical location.

Customization can help your firm to take care of such processes and adhere to compliance codes.

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Owen Grundy 2017-04-20
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Considering that bots have only been on Facebook Messenger for a year, it can be tough to define the core companies that make up this ecosystem.

But Facebook gave it a shot at this year’s F8 developer conference.

(The bot ecosystem, broadly defined, encompasses all the developers and companies that build on platforms like Facebook Messenger.

)During a session titled “How to build a great bot,” Facebook shared the external players that the Messenger platform — with 1.2 billion monthly active users — looks to for growth of the ecosystem.

The list of 26 companies includes bot making machines like Octane.ai, Flow.xo, and Chatfuel, as well as large existing customer service chat companies like LivePerson.

Companies that make bots for other companies can also be found on the list, including Assist, maker of the Fandango bot, and Conversable, which makes the Whole Foods Messenger bot.Others include Sequel, which creates personas and stories with bots (like detective murder mysteries) and a bot for fans of Justin Bieber.

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Frederick Jones 2018-10-02
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Apple introduced its B2C Messages-based communication system Apple Business Chat to the U.S. earlier this year.

The service has now gone global in multiple countries with dozens of big brands signing up to offer it to customers.

Business Chat is now available in Australia, Canada, France, Germany, Hong Kong, Italy, Singapore, Japan, Switzerland, and the United Kingdom.

A LivePerson survey claims over 70 percent of people choose a “message” button over a “call” button on a company website or app when given the option, and customer satisfaction rates are 25 percent higher for messaging than for calling.

There are now over 45 big enterprises using Business Chat, including 15 in the U.S. (such as DirectTV Now, Freshly and many more) and another 30 names announced early October worldwide.

Each company uses the service a little differently, for example:

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Nicholas Patton 2017-06-22
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The first wave of bots is now entering a more sophisticated phase.

One sign: the recent announcement that business messaging platform LivePerson has now released a version with an IBM Watson-powered bot built in.

LivePerson Head of Research Rurik Bradbury told me that this is the first enterprise-level, out-of-the-box integration of bots, AI and human agents.

Previously, he said, LiveEngage provided a messaging platform for brands’ customer service, sales and marketing that could be used by consumers on Facebook Messenger, a website, in-app messaging or SMS.

Apple’s iMessage will also soon be available through LivePerson.

[Read the full article on MarTech Today.]

Stephen Martinez 2018-11-29
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And he just partnered with conversational AI company LivePerson on an Alexa skill for Amazon smart speakers.

Enable the Deepak Chopra by LivePerson skill to hear daily intentions recorded by Chopra himself -- 7 days a week, 365 days a year.

One meditation I listened to focused on how to deal with negative thoughts.

Say one of the following phrases to hear them for yourself:

The skill can also be incorporated into your daily flash briefing along with news and weather updates.

It's like gravity in a way.

AI TechPark 2021-02-25

New tool enables live agents to effortlessly optimize bots and upskill into AI rolesLivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced the launch of AI Annotator™, a new tool automating brand-consumer conservations faster than ever before by harnessing the expertise of agents to improve Conversational AI.Until today, tuning Conversational AI bots required a lengthy optimization process, carried out by scarce, expensive data science and developer talent.

With AI Annotator, a brand’s contact center agents can flag areas for improvement and suggest solutions in just seconds, all while going about their day-to-day tasks.

This new way to optimize Conversational AI crowdsources feedback from agents who are already experts at working with customers, reducing the time and effort to make fully functional bots to a fraction of what they were before.

Consumers are making a permanent shift to adopting conversational commerce, flocking to brands they can message on channels like SMS, WhatsApp, Apple Business Chat, Facebook Messenger, and brand websites and apps.

Since bots can handle exponentially more conversations than human agents — and respond to customers instantly — optimizing their performance with AI Annotator makes it simple and cost-effective to:Hold high-impact messaging conversations with more customers faster than everAmplify the impact of every bot optimization by applying them to all future conversationsExpand Conversational AI into more customer care, marketing, and sales use casesIncrease employee engagement and reduce attrition by providing exciting new career paths, like bot tuner and bot manager, for the AI-driven economy“Without AI Annotator, new automations typically require a protracted optimization cycle by technical experts before they’re ready for prime time.

In a world that changes overnight, brands simply can’t afford to settle for this stagnation,” said Rob LoCascio, founder and CEO of LivePerson.

Marie Haines 2017-05-02
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p class "p2" LivePerson has created a platform for monitoring the customer conversations carried out by both humans and bots on platforms like Chatfuel and IBM Watson.

/p p class "p2" Called LiveEngage for Bots, the platform manages third-party bots together with customer service agents talking to customers in live chat.

/p p class "p2" Following the launch last year of bots for the company’s live chat platform, LiveEngage, LivePerson has increased its presence on platforms like Inside Apps and Facebook Messenger.

/p p class "p2" Last year was the first time the company built on live chat with humans since it first started to provide bots for its customers in the 1990s.

Though bots are used initially, trip words automatically route some conversations away from bots to human agents to help customers complete tasks like paying a bill, changing account settings, or handling 60 to 70 other business processes in a customer service environment.

/p p class "p2" “We have triggers on the platform that can basically bring a human in.

Henry Booker 2018-05-31
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Forget websites — the future of e-commerce is in messaging and voice assistants, according to Alex Spinelli, a former exec at Amazon who's now the chief technology officer at LivePerson.

Spinelli thinks that websites will go away completely in the next five years and that most apps will disappear with them.

His thesis: Conversation is a much more natural way to interact with brands and do e-commerce.

But you don't have to wait until 2022.

Companies like Apple and Google already offer products that shed light on what's to come.

Forget stumbling through a customer-support page — the future of commerce won't be found by surfing the World Wide Web.

Eddie Cox 2017-09-14
img

Augment today announced it has raised $5 million for an AI platform that assists customer service agents at large companies.

The startup had operated in stealth for 10 months prior to launch.

The company joins competitors like Mattersight, DigitalGenius, LivePerson, and others in its efforts to train AI using conversations between customers and businesses in order to better guide customer service agents.

The money will be used to bolster the Augment AI platform, which is trained by an aggregated dataset made up of 100 million conversational interactions at large companies, including Dyson.

Augment makes no attempt to replace human agents, only to make them more efficient.

“We can increase the number of interactions, the number of conversations an agent can have in a given window,” CEO Matt Swanson told VentureBeat in a phone interview.

hema kumbhar 2021-07-03

The Conversational AI Platforms market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.

ALSO READ: http://www.marketwatch.com/story/conversational-ai-platforms-market-size-share-value-and-competitive-landscape-2021-2026-2021-06-24Market segmentationConversational AI Platforms market is split by Type and by Application.

For the period 2016-2026, the growth among segments provide accurate calculations and forecasts for revenue by Type and by Application.

This analysis can help you expand your business by targeting qualified niche markets.

Market segment by Type, coversCloud-BasedOn-Premise Market segment by Application, can be divided intoLarge Enterprises(1000+ Users)Medium-Sized Enterprise(499-1000 Users)Small Enterprises(1-499 Users)ALSO READ: http://www.marketwatch.com/story/june-2021-report-on-global-mindfulness-meditation-apps-market-size-share-value-and-competitive-landscape-2020-2021-06-12Market segment by players, this report coversAcobotExecVisionFunnelDashGong.ioActivechatLivePersonMarchexLiveChatBrazenContinuallySmatSocialKommunicateSolvemateHellomybotBold360ChatfuelConversicaSmith.aiLocobuzz SolutionsRecast.AIDialogflowApexChatBotXOSoundHoundOneReach.aiSynthetixALSO READ: http://www.marketwatch.com/story/june-2021-report-on-global-automatic-coffee-machines-market-overview-size-share-and-trends-2021-2026-2021-06-15Market segment by regions, regional analysis coversNorth America (United States, Canada, and Mexico)Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia, and Rest of Asia-Pacific)South America (Brazil, Argentina, Rest of South America)Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa) ALSO READ: http://www.marketwatch.com/story/june-2021-report-on-global-chromium-oxidemarketsize-share-value-and-competitive-landscape-2021---2026-2021-06-16Table of Contents1 Market Overview1.1 Product Overview and Scope of Conversational AI Platforms1.2 Classification of Conversational AI Platforms by Type1.2.1 Overview: Global Conversational AI Platforms Market Size by Type: 2020 Versus 2021 Versus 20261.2.2 Global Conversational AI Platforms Revenue Market Share by Type in 20201.2.3 Cloud-Based1.2.4 On-Premise1.3 Global Conversational AI Platforms Market by Application1.3.1 Overview: Global Conversational AI Platforms Market Size by Application: 2020 Versus 2021 Versus 20261.3.2 Large Enterprises(1000+ Users)1.3.3 Medium-Sized Enterprise(499-1000 Users)1.3.4 Small Enterprises(1-499 Users)1.4 Global Conversational AI Platforms Market Size & ForecastALSO READ: http://www.marketwatch.com/story/june-2021-report-on-global-transportation-management-software-market-overview-size-share-and-trends-2021-2026-2021-06-171.5 Global Conversational AI Platforms Market Size and Forecast by Region1.5.1 Global Conversational AI Platforms Market Size by Region: 2016 VS 2021 VS 20261.5.2 Global Conversational AI Platforms Market Size by Region, (2016-2021)1.5.3 North America Conversational AI Platforms Market Size and Prospect (2016-2026)1.5.4 Europe Conversational AI Platforms Market Size and Prospect (2016-2026)1.5.5 Asia-Pacific Conversational AI Platforms Market Size and Prospect (2016-2026)1.5.6 South America Conversational AI Platforms Market Size and Prospect (2016-2026)1.5.7 Middle East and Africa Conversational AI Platforms Market Size and Prospect (2016-2026)1.6 Market Drivers, Restraints and Trends1.6.1 Conversational AI Platforms Market Drivers1.6.2 Conversational AI Platforms Market Restraints1.6.3 Conversational AI Platforms Trends Analysis2 Company Profiles2.1 Acobot2.1.1 Acobot Details2.1.2 Acobot Major Business2.1.3 Acobot Conversational AI Platforms Product and Solutions2.1.4 Acobot Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.1.5 Acobot Recent Developments and Future Plans2.2 ExecVision2.2.1 ExecVision Details2.2.2 ExecVision Major Business2.2.3 ExecVision Conversational AI Platforms Product and Solutions2.2.4 ExecVision Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.2.5 ExecVision Recent Developments and Future Plans2.3 FunnelDash2.3.1 FunnelDash Details2.3.2 FunnelDash Major Business2.3.3 FunnelDash Conversational AI Platforms Product and Solutions2.3.4 FunnelDash Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.3.5 FunnelDash Recent Developments and Future Plans2.4 Gong.io2.4.1 Gong.io Details2.4.2 Gong.io Major Business2.4.3 Gong.io Conversational AI Platforms Product and Solutions2.4.4 Gong.io Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.4.5 Gong.io Recent Developments and Future Plans2.5 Activechat2.5.1 Activechat Details2.5.2 Activechat Major Business2.5.3 Activechat Conversational AI Platforms Product and Solutions2.5.4 Activechat Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.5.5 Activechat Recent Developments and Future Plans2.6 LivePerson2.6.1 LivePerson Details2.6.2 LivePerson Major Business2.6.3 LivePerson Conversational AI Platforms Product and Solutions2.6.4 LivePerson Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.6.5 LivePerson Recent Developments and Future Plans2.7 Marchex2.7.1 Marchex Details2.7.2 Marchex Major Business2.7.3 Marchex Conversational AI Platforms Product and Solutions2.7.4 Marchex Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.7.5 Marchex Recent Developments and Future Plans2.8 LiveChat2.8.1 LiveChat Details2.8.2 LiveChat Major Business2.8.3 LiveChat Conversational AI Platforms Product and Solutions2.8.4 LiveChat Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.8.5 LiveChat Recent Developments and Future Plans2.9 Brazen2.9.1 Brazen Details2.9.2 Brazen Major Business2.9.3 Brazen Conversational AI Platforms Product and Solutions2.9.4 Brazen Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.9.5 Brazen Recent Developments and Future Plans2.10 Continually2.10.1 Continually Details2.10.2 Continually Major Business2.10.3 Continually Conversational AI Platforms Product and Solutions2.10.4 Continually Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.10.5 Continually Recent Developments and Future Plans2.11 SmatSocial2.11.1 SmatSocial Details2.11.2 SmatSocial Major Business2.11.3 SmatSocial Conversational AI Platforms Product and Solutions2.11.4 SmatSocial Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.11.5 SmatSocial Recent Developments and Future Plans2.12 Kommunicate2.12.1 Kommunicate Details2.12.2 Kommunicate Major Business2.12.3 Kommunicate Conversational AI Platforms Product and Solutions2.12.4 Kommunicate Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.12.5 Kommunicate Recent Developments and Future Plans2.13 Solvemate2.13.1 Solvemate Details2.13.2 Solvemate Major Business2.13.3 Solvemate Conversational AI Platforms Product and Solutions2.13.4 Solvemate Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.13.5 Solvemate Recent Developments and Future Plans2.14 Hellomybot2.14.1 Hellomybot Details2.14.2 Hellomybot Major Business2.14.3 Hellomybot Conversational AI Platforms Product and Solutions2.14.4 Hellomybot Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.14.5 Hellomybot Recent Developments and Future Plans2.15 Bold3602.15.1 Bold360 Details2.15.2 Bold360 Major Business2.15.3 Bold360 Conversational AI Platforms Product and Solutions2.15.4 Bold360 Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.15.5 Bold360 Recent Developments and Future Plans2.16 Chatfuel2.16.1 Chatfuel Details2.16.2 Chatfuel Major Business2.16.3 Chatfuel Conversational AI Platforms Product and Solutions2.16.4 Chatfuel Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.16.5 Chatfuel Recent Developments and Future Plans2.17 Conversica2.17.1 Conversica Details2.17.2 Conversica Major Business2.17.3 Conversica Conversational AI Platforms Product and Solutions2.17.4 Conversica Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.17.5 Conversica Recent Developments and Future Plans2.18 Smith.ai2.18.1 Smith.ai Details2.18.2 Smith.ai Major Business2.18.3 Smith.ai Conversational AI Platforms Product and Solutions2.18.4 Smith.ai Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.18.5 Smith.ai Recent Developments and Future Plans2.19 Locobuzz Solutions2.19.1 Locobuzz Solutions Details2.19.2 Locobuzz Solutions Major Business2.19.3 Locobuzz Solutions Conversational AI Platforms Product and Solutions2.19.4 Locobuzz Solutions Conversational AI Platforms Revenue, Gross Margin and Market Share (2019-2021)2.19.5 Locobuzz Solutions Recent Developments and Future Plans2.20 Recast.AI2.20.1 Recast.AI Details2.20.2 Recast.AI Major Business  …..…continuedCONTACT DETAILS : [email protected]+44 203 500 2763+1 62 825 80070971 0503084105 

Owen Grundy 2017-04-20
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Considering that bots have only been on Facebook Messenger for a year, it can be tough to define the core companies that make up this ecosystem.

But Facebook gave it a shot at this year’s F8 developer conference.

(The bot ecosystem, broadly defined, encompasses all the developers and companies that build on platforms like Facebook Messenger.

)During a session titled “How to build a great bot,” Facebook shared the external players that the Messenger platform — with 1.2 billion monthly active users — looks to for growth of the ecosystem.

The list of 26 companies includes bot making machines like Octane.ai, Flow.xo, and Chatfuel, as well as large existing customer service chat companies like LivePerson.

Companies that make bots for other companies can also be found on the list, including Assist, maker of the Fandango bot, and Conversable, which makes the Whole Foods Messenger bot.Others include Sequel, which creates personas and stories with bots (like detective murder mysteries) and a bot for fans of Justin Bieber.

Eric Grunau 2018-10-01
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Conversable, maker of automated bots for popular food chains such as McDonald’s, TGI Friday’s, Pizza Hut, Dunkin’ Donuts, and Denny’s, was acquired today by LivePerson.

Other companies using Conversable have been as varied as Sam’s Club, Whole Foods, and government contractor Booz Allen.

A platform to help customers better train the machine learning they use was introduced in March 2017.

The company was founded in the 1990s to connect customer service agents at large companies with customers for live conversations, but it began to branch out in recent years with the rise of third-party platforms for popular messaging apps, starting in 2016 with an integration for Facebook Messenger.

Beyond web chat, LivePerson offers chat management system integrations for WhatsApp, Google RCS, and Apple Business Chat.

Both LivePerson and Conversable were labeled essential parts of the Facebook Messenger Platform ecosystem by Facebook last year.

Johnny Huff 2017-10-09
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By now it should be of no surprise that chatbots are starting to become way more mainstream than they were ten, even five, years ago.

Heck, there’s even a chatbot now from Imperson that lets you follow along with Steve Aoki on his new tour and chat it up with his bot.

We know businesses are loving them thanks to better service times for customers and for certain problems to be solved automatically without the need for a (paid) human to jump in, but what about other statistics and interesting facts revolving around chatbots?

All of these are questions that will need to be asked when deciding if a chatbot is right for your business, so of course, there are companies out there that are breaking out the customer surveys and figuring out what people are liking, where they’re getting the most use, and a plethora of other random information about them.

The rest simply hadn’t had enough interactions with them to make a choice, but you expect that number to continue to drop as conversations with chatbots continue to become a more normal part of our customer service experience and people form their opinions.

According to the same survey, an overwhelming 67% of those surveyed used a chatbot for customer support in the last year, but only 14% have used one to help with productivity.

Michael Lofton 2017-06-23
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Earlier this week, business messaging platform LivePerson announced a version with a built-in bot powered by IBM’s super-intelligent agent, Watson.

The main benefit, LivePerson said, was that this integrated bot could completely resolve as many as half of all user inquiries entirely by itself, without involving an expensive live agent.

Social management platform Sprout Social is taking another approach to automated customer service, with its announcement this week of a Bot Builder developed with Twitter for that platform.

While other developer-intensive bots have populated Twitter, Sprout said this is the first non-developer bot creation platform for that social network.

[Read the full article on MarTech Today.]

Attend the largest search marketing conference on the East Coast: SMX East this October in NYC.

Arthur Morgan 2016-09-27
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AP Images/Mike Harrington Millennials hate calling on the phone so much that they'd rather

delete their main phone app altogether than lose Snapchat.

That's according to a new study from LivePerson, which surveyed

3,000 US smartphone users ages 18 to 65.

Some of the results weren't very shocking — most people prefer

texting to calling — but somewhat surprising is the demise of the

Frances Buoy 2018-06-14
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You can catch up on everyone we’ve featured thus far in the “How I Work” series here.

Kathy has run demand generation for companies such as LivePerson, Lattice Engines, Magnetic and Newscred.

She’s a Marketo Certified Expert, loves cooking and has been voted best laugh (though she won’t provide documentation or evidence).

It’s going to be one of three – 1) NJ Transit app for my train ticket into NYC 2) Pinterest – I know, a weird one; I work out in the mornings and love to pin workouts I can do at home (and then actually do them or 3) Email or Text Messages to catch up on anything I missed while sleeping

First thing you do when you come into work?

Go through emails, clear out what I don’t need and answer immediately the ones that can be answered in 1-2 minutes.

Ralph Knotts 2018-02-13
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You may not know me or even my company, LivePerson, but you’ve certainly used my invention.

There are two giant structural issues that make websites not work: HTML and Google.

The web was intended to bring humanity’s vast trove of content, previously cataloged in our libraries, to mass audiences through a digital user experience — i.e.

On one hand, this made them interesting and unique; on the other, the lack of industry standards made them hard to navigate — and really hard to “index” into a universal card catalog.

As Google made it easier to find the world’s information, it also started to dictate the rules through the PageRank algorithm, which forced companies to design their websites in a certain way to be indexed at the top of Google’s search results.

Now, almost every website looks the same — and performs poorly.

Smart Sight 2019-01-31

From home furniture, shoes, medicines, to day-to-day groceries, almost everything can be purchased online.

Brands can create their themes that perfectly match with the brand identity.

Company’s branding experts and founders can sit with developers from a reputed ecommerce development company to create visual assets with colors that represent brand values.

There are AI solutions like Atomic AI, LivePerson, Seebo, and IBM Watson, that can help in offering the next level experience.

Along with the range of products, even the purchase funnel, payment process, and disclaimers need to be localized according to the visitor’s geographical location.

Customization can help your firm to take care of such processes and adhere to compliance codes.

Frederick Jones 2018-10-02
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Apple introduced its B2C Messages-based communication system Apple Business Chat to the U.S. earlier this year.

The service has now gone global in multiple countries with dozens of big brands signing up to offer it to customers.

Business Chat is now available in Australia, Canada, France, Germany, Hong Kong, Italy, Singapore, Japan, Switzerland, and the United Kingdom.

A LivePerson survey claims over 70 percent of people choose a “message” button over a “call” button on a company website or app when given the option, and customer satisfaction rates are 25 percent higher for messaging than for calling.

There are now over 45 big enterprises using Business Chat, including 15 in the U.S. (such as DirectTV Now, Freshly and many more) and another 30 names announced early October worldwide.

Each company uses the service a little differently, for example: