What is exactly a Chatbot?It’s an important question because if we realize it or not, the technology is steadily becoming a bigger part of our daily lives – A chatbot is an artificial intelligence software that can automate a conversation or a chat with a user in natural language through messaging applications, websites, & mobile apps.According to the latest technology prediction, by 2021, the average person will have more conversations with bots than with their friends & family.
With the rise of Artificial Intelligence (AI) and conversational user interfaces, we are increasingly likely to interact with a bot than ever before.
Also, more companies are using chatbot to engage with their customers alongside the now classic channels of mobile application, emails, and social media.Why chatbot is important in this digital era?However, from a technological point of view, a chatbot only represents the natural evolution of a question & answering system leveraging Natural Language Processing.
But at the same time, Chatbot applications streamline interactions between people and services, enhancing customer experience without any human interaction.Most importantly, Chatbot offers companies & educational institutes new opportunities to improve the customers engagement process and operational efficiency by reducing the typical cost of customer service.
To be successful, a chatbot solution should be able to effectively perform both of these tasks.
Human support plays a key role here: Regardless of the kind of approach and the platform, human intervention is crucial in configuring, training and optimizing the chatbot system.Want to develop your own Chatbot?