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Blackchair
Blackchair is a provider of voice, data and contact center services and solutions.
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Reading, Berkshire, UK http://theblackchair.com/
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Blackchair 2021-10-23
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CX solutions allow companies to automate many manual operations, allowing agents and engineers to work more efficiently than before.

Cloud-based solutions also reduce the need for large and expensive servers.

Today, these technologies have expanded the scope of what is possible for CX centers to execute, not to mention, on a faster timeline and with higher customer satisfaction.

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Blackchair 2021-07-16
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When working with cloud providers, encrypting a customer’s database might prove too expensive.

In such cases, there are alternative techniques, like redacting and obfuscating data.

Obfuscation makes something difficult to understand and prevents an attack through reverse engineering.

Meanwhile, redacting is obscuring parts of a document that contains sensitive information.

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0
Blackchair 2021-10-01
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AI is going to play a crucial role in contact centers and will be integral in technical operations and customer service.The growth of AI in CX management and customer serviceCortical announced the release of Contract Intelligence 4.5, an AI software that automates searches, extracts, classifies, and compares key information from structured and unstructured documents, making it easier to manage and structure information.

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Blackchair 2021-05-06
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The Blackchair management platform is compatible with all CX platforms, both cloud and on-premise, and has connectors to all major CX solutions.

The connectors gather the data and standardize the design, so that configuration data from all your CX platforms are sitting side-by-side, granting your team easy access. 

collect
0
Blackchair 2021-09-10
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Cloud communication and workstream collaboration provider Avaya announced the acquisition of contact center software development and system integration firm CTIntegrations.Under the new deal (which was closed in August 2021), the CTIntegrations Suite will support the customer and agent experience within the Avaya ecosystem.Verint announced the expansion of the digital-first capabilities of its cloud solution by acquiring Conversocial at $50 million.

The acquisition allows Verint to expand its robust support for digital customer engagement with connections on common messaging channels. 

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0
Blackchair 2021-01-06
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Blackchair is a provider of voice, data and contact center services and solutions.CX DevOps Automation for Genesys, Avaya, Cisco.

With over 14 years experience, partnering with Blackchair helps you boost innovation in speed and quality.

Blackchair is a provider of voice, data and contact center services and solutions.We provide highly skilled services to technology partners, the public and private sector.

Our software products, which include our Spotlight change management solution, also offers significant savings and manage change.

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0
Blackchair 2021-08-19
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Blackchair is an automated CX management platform that can help you optimize your CX migration process.

Through our Clarity automated discovery service and migration assurance capabilities, the platform can help  optimize your pre-migration and migration process.

By leveraging our platform, you’d be able to audit configuration changes to verify change requests and monitor real-time configuration, giving you “Clarity” to your system.

Furthermore, you can determine if changes fit well into the business process or could be harmful to the new platform, helping you determine if legacy processes are relevant to your new CX platform.

collect
0
Blackchair 2021-10-23
img

CX solutions allow companies to automate many manual operations, allowing agents and engineers to work more efficiently than before.

Cloud-based solutions also reduce the need for large and expensive servers.

Today, these technologies have expanded the scope of what is possible for CX centers to execute, not to mention, on a faster timeline and with higher customer satisfaction.

Blackchair 2021-09-10
img

Cloud communication and workstream collaboration provider Avaya announced the acquisition of contact center software development and system integration firm CTIntegrations.Under the new deal (which was closed in August 2021), the CTIntegrations Suite will support the customer and agent experience within the Avaya ecosystem.Verint announced the expansion of the digital-first capabilities of its cloud solution by acquiring Conversocial at $50 million.

The acquisition allows Verint to expand its robust support for digital customer engagement with connections on common messaging channels. 

Blackchair 2021-07-16
img

When working with cloud providers, encrypting a customer’s database might prove too expensive.

In such cases, there are alternative techniques, like redacting and obfuscating data.

Obfuscation makes something difficult to understand and prevents an attack through reverse engineering.

Meanwhile, redacting is obscuring parts of a document that contains sensitive information.

Blackchair 2021-01-06
img

Blackchair is a provider of voice, data and contact center services and solutions.CX DevOps Automation for Genesys, Avaya, Cisco.

With over 14 years experience, partnering with Blackchair helps you boost innovation in speed and quality.

Blackchair is a provider of voice, data and contact center services and solutions.We provide highly skilled services to technology partners, the public and private sector.

Our software products, which include our Spotlight change management solution, also offers significant savings and manage change.

Blackchair 2021-10-01
img

AI is going to play a crucial role in contact centers and will be integral in technical operations and customer service.The growth of AI in CX management and customer serviceCortical announced the release of Contract Intelligence 4.5, an AI software that automates searches, extracts, classifies, and compares key information from structured and unstructured documents, making it easier to manage and structure information.

Blackchair 2021-08-19
img

Blackchair is an automated CX management platform that can help you optimize your CX migration process.

Through our Clarity automated discovery service and migration assurance capabilities, the platform can help  optimize your pre-migration and migration process.

By leveraging our platform, you’d be able to audit configuration changes to verify change requests and monitor real-time configuration, giving you “Clarity” to your system.

Furthermore, you can determine if changes fit well into the business process or could be harmful to the new platform, helping you determine if legacy processes are relevant to your new CX platform.

Blackchair 2021-05-06
img

The Blackchair management platform is compatible with all CX platforms, both cloud and on-premise, and has connectors to all major CX solutions.

The connectors gather the data and standardize the design, so that configuration data from all your CX platforms are sitting side-by-side, granting your team easy access.