Conversational computing platform is a platform which is specially designed so that user can interact with the computer program through text and messages. Chatbots and virtual digital assistants are two of the most common type of the conversational computing platform. They usually uses different artificial intelligence technologies and use natural language so that they can interact with the user easily. These days, chatbots are most commonly used customer service for shopping, technical support an others. Increasing use of voice based assistants is the factor fuelling the growth of this market.
Market Analysis: Global Conversational Computing Platform Market
Global conversational computing platform market is set to witness a healthy CAGR in the forecast period of 2019- 2026. The report contains data of the base year 2018 and historic year 2017. Increasing usage of chatbots and rising digitalisation are the factor for the growth of this market.
Top Market Competitors/Players
Few of the major competitors currently working in the global conversational computing platform market are Google, Amazon Web Services, Inc., IBM Corporation, Microsoft, Nuance Communications, Inc., Tresm Labs, Accenture, Apexchat, Everyware., Zendesk, Speech Morphing, Inc, Sciensio, Omilia Natural Language Solutions Ltd, Cognigy GmbH, Botpress, Inc., Just AI., G2 Crowd, Inc., Senseforth, Inc., Cisco, avaamo and others.
- Rising usage of chatbots on messaging apps is driving the market growth
- Increasing use of AI in conversational computing platform will also propel the market growth
- Growing application of conversational computing platform in e-commerce acts as a driver for the market
- Rising usage of voice-based assistants will also drive the market
- Growing adoption of smartphones among population will also drive the market growth
- Increasing concern related to data privacy will restrain the market growth
- Rising unwanted actions performed by conversational computing platforms will also hamper the market growth
Segmentation: Global Conversational Computing Platform Market
- Global Conversational Computing Platform Market By Type (Virtual digital assistants, Chatbots)
- Application (Technical Support, Shopping, Booking Travel Arrangements)
- Geography (North America, Europe, Asia-Pacific, South America, Middle East and Africa)
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Global conversational computing platform market is highly fragmented and the major players have used various strategies such as new product launches, expansions, agreements, joint ventures, partnerships, acquisitions, and others to increase their footprints in this market. The report includes market shares of conversational computing platform market for global, Europe, North America, Asia-Pacific, South America and Middle East & Africa.