
As many of you will know, Chatbots are the new phenomenon. Since it is quite a new technology using AI (Artificial Intelligence), it is only a minority of businesses that employ Chatbots as part of their online presence to supplement their customer services.
Visit for more details - https://www.u-ber.com/chatbots-2/


Let’s begin with the basics!
Chatbots are the computer programs that imitate the human style of conversation.
But, did you know there is a difference between regualr chatbots and the AI chatbots?




Digital transformation is the process of using digital technologies to create new - or modify existing - business processes, culture, and customer experiences to meet changing business and market requirements.
As we move from paper to spreadsheets to smart applications for managing our business, we have the chance to reimagine how we do business- how we engage our customers - with digital technology on our side.That message comes through loud and clear from seemingly every keynote, panel discussion, article, or study related to how businesses can remain competitive and relevant as the world becomes increasingly digital.
Digital transformation leverages technologies to create value and new services for various stakeholders, innovate and acquire the capabilities to rapidly adapt to changing circumstances.While digital transformation is predominantly used in a business context, it also impacts other organizations such as governments, public sector agencies, and organizations that are involved in tackling societal challenges such as pollution and aging populations by leveraging one or more of these existing and emerging technologies.Digital transformation is the profound transformation of business and organizational activities, processes, competencies, and models to fully leverage the changes and opportunities of a mix of digital technologies and their accelerating impact across society in a strategic and prioritized way, with present and future shifts in mind.The four main areas of digital transformation are process, technology, data, and organizational change.
Whereas the 3 main components of digital transformation are rebuilding the operations, rebuilding relations with customers, and rebuilding procedures.Digital transformation solving traditional problems with technology Customer focus.
The first shift moves the company from being product-focused to being customer-focused.
Realizing what is best for the customer puts things into perspective and helps prioritize the next steps.
