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Computer tech support Services specialists provide help and advice to computer users and organizations.

These specialists either support computer networks or they provide technical assistance directly to computer users.DutiesComputer network support specialists typically do the following:Test and evaluate existing network systemsPerform regular maintenance to ensure that networks operate correctlyTroubleshoot local area networks (LANs), wide area networks (WANs), and Internet systemsComputer network support specialists, also called technical support specialists, analyze, troubleshoot, and evaluate computer network problems.

They play an important role in the routine maintenance of their organization’s networks, such as performing file backups on the network.

Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts.

Solving an information technology (IT) problem promptly is important because organizations depend on their network systems.

They often work under network and computer systems administrators, who handle more complex tasks.Computer user support specialists typically do the following:Pay attention to customers’ descriptions of their computer problemsAsk customers questions to properly diagnose the problemWalk customers through the recommended problem-solving stepsSet up or repair computer equipment and related devicesTrain users to work with new computer hardware or software, such as printers, word-processing software, and emailProvide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers haveComputer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users.

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