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Gurmeet Singh 7Eleven | Power 20 Opening 2018

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Gurmeet Singh 7eleven
Gurmeet Singh 7Eleven | Power 20 Opening 2018

Last year was a big one for 7-Eleven.

Since the 90-year-old retailer completed the country’s first fully autonomous drone delivery in 2016, 7-Eleven has continued its streak of innovation.

In the past four months, the chain has launched an industry-first chatbot, revamped its rewards program and begun testing an online ordering, delivery and pickup app.

These accomplishments are just a sample of the tech-related milestones 7-Eleven has galloped past recently, and the same name appears behind each: Gurmeet Singh.

In a recent interview with CSP, Singh mentioned plans to dive deeper into drone delivery, go further with digital payments and even explore how augmented reality can enhance the customer experience.

Above all, Singh and 7-Eleven are exploring the new definition of convenience in which the physical store is no longer the entire retail experience.

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