Increasing User Engagement through Sitefinity Development Services

Cheetah Digital, a leading provider of cross-channel customer engagement solutions for many of the world’s most well-known brands, has today announced its partnership with Del Taco on the creation and launch of the Del Yeah!

Rewards will offer Del Taco customers a myriad of never-before-seen offers, rewards and experiences, which increase along with usage of the app, and is made possible by Cheetah Digital’s top-to-bottom customer engagement suite.

Importantly, Del Taco has chosen Cheetah Digital for all aspects of its new rewards program – including app development, data acquisition, customer targeting, messaging, and more.As the nation’s second largest Mexican quick service restaurant (QSR), Del Taco’s commitment to fully understanding the unique preferences for each of its customers – and boosting engagement with them based on those preferences – is indicative of larger trends within the food & beverage industry.

With impending regulations on consumer data privacy, changes to mobile IDFA policies, and the demise of cookies, third-party data is no longer viable for brands to collect information about their customers.

Rewards represents a major step forward in Del Taco’s ability to engage with its customers, which could be a model for other restaurants in the QSR category.

In the incredibly demanding field of technology, Chatbots are exceptionally widespread today, primarily among companies seeking immediate customer service. In most substantial sectors like e-commerce, healthcare, and BFSI sectors, chatbots are now essential. Advancements in speed, accuracy, usability, and affordability make them a necessity for businesses of all sizes.

A recent survey report by Chatbot Magazine on Global trends in Chatbots found that 69 percent of consumers prefer chatbots to traditional forms of communication. Studies show that 85 percent of all varieties of commercial-customer interaction will incorporate chatbots by 2020, and then by 2025, the international chatbot market will exceed $1.23 billion.

By 2020, mobile communication applications will be used by more than 25% of the world’s inhabitants. In this context, Chatbots are now increasingly used not just through forums or cellular facilities since these days customers mostly rely on live chat for conversations. But sometimes the call went unanswered because the calls received by the employees had a typical waiting time of three minutes which push clients back in an age of anticipated immediate validation. Chatbots resolve this problem by providing scalable, effortless and reliable customer service for use in any form, but notably instant messaging applications.

In this way, you should address four key components when you make long-range interpersonal communication site: execution, security, structure, and personalization.

It’s fundamental to create a superior app.

You won’t almost certainly remain in the market if your app is moderate and lethargic.

Users need UI/UX designers to be instinctive.

If users can’t make sense of how to use your app, it results in poor convenience.

Instances of poor convenience incorporate long burden times, long enlistment procedures, and center features that are hard to get to.

People are four times more likely to buy from brands that are referred to them by someone they know.But, what compels people to refer brands to others?Excellent customer support!And what is an essential part of delivering excellent customer support?

The only way to a customer’s heart is by setting up an adept team that provides them a top-notch service and goes the extra mile to solve their queries.Support managers usually find themselves in a pickle to maintain this agent productivity.

This also helps businesses maintain their overall brand image.Do you want to increase your team’s productivity without jeopardizing the quality of support?

Not Multitasking: Focus on One Thing at a TimeEveryone thinks that they can be more productive if they multitask.

Everyone likes to think that they can handle two support queries, a team conference call, and check their mails, all while drinking a cup of coffee.The same goes for support agents as well as managers.

This will also free up your agents’ time so that they can work on more complex tasks.Agents can easily create articles from cases that they encounter frequently.