Website and Grab equally launched a new feature related to the delivery of food at the beginning of this year. However, the second decacorn it has a few different policies such as the number of orders that can be done consumers and partners of the driver.
Grab for example, providing service scheme of reservations combined (double order) for GrabFood which was launched at the beginning of 2019. By doing so, partners the driver can take two orders GrabFood of the two consumers in the store or merchant of the same.
However, service with a scheme that had complained of some of the partners of the driver Grab. Therefore, sometimes customers are late to respond to the driver. Whereas, the partners have to deliver the other food to the consumer is different.
this Article has been published in Katadata.co.id with the title "Different Tactics Grab and Website Develop Service delivery Food" , https://katadata.co.id/berita/2020/01/21/beda-siasat-grab-dan-gojek-kembangkan-layanan-pesan-antar-makanan
Author: Cindy Mutia Annur
Editor: Desy Setyowati
Alvita mengimbau pengguna dan mitra menghubungi customer service di nomor 021-50251110 atau email customerservice@go-jek.com, jika ada hal-hal yang mencurigakan saat memesan layanan di Gojek.Sedangkan Public Relations Assistant Marketing Manager Grab Indonesia Satrya Pinandita mengatakan, perusahaannya menyediakan teknologi deteksi dan pencegahan tindakan kecurangan.
Selain itu, ada layanan Grab Defense, yang salah satu fiturnya device and network intelligence services untuk mendeteksi pelaku kejahatan dengan menggunakan data dari perangkat pengguna.Layanan tersebut dinilai bisa menjaga dan mendeteksi pembuatan akun palsu akibat perangkat yang berpindah tangan.
"Bahkan bisa juga mendeteksi jika aplikasi mereka telah terdampak serangan siber," kata Satrya kepada Katadata.co.id.Artikel ini telah tayang di Katadata.co.id dengan judul "Gojek & Grab Respons Maraknya Penipuan Lewat Aplikasi Mitra Pengemudi" , https://katadata.co.id/berita/2020/01/14/gojek-grab-respons-maraknya-penipuan-lewat-aplikasi-mitra-pengemudiPenulis: Fahmi Ahmad BurhanEditor: Desy Setyowati
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