Artificial Intelligence (AI) is reshaping the telecommunication practices with next-gen technologies such as machine learning and data analytics. AI in telecommunications can streamline business functions from network management to wireless operations to provide seamless customer services across devices. Market forecaster, Technavio suggests that artificial intelligence services will penetrate the global telecom IoT market to post an extensive CAGR of over 42% by 2020. In this article, we take a close look at how AI is heralding a digital reinvention for the telecommunication industry.
Reinventing Business Opportunities with AI in Telecommunications with Oodles
AI-powered chatbot development services for interactive, useful, and efficient conversational applications to handle customer queries and complaints.
Many companies have started using bots to increase their business with a chatbot.
There are many services wherein a single bot is not sufficient or can underperform; hence, the idea of multi-bot AI architecture evolved.Benefits of a multi-bot approachCustomer can address everything from a Single Point or ConversationFrom a user perspective, it can prove to be quite a bit of hassle in a case they need to have a conversation with bots as well as humans for solving a particular problem.
For instance, for a billing related query, a chatbot would answer the most basic questions of a user and then schedule a call with the customer care for more detailed information.
This leaves the customers waiting till some executive is available to speak to.With a multi-bot architecture, a business can schedule multiple bots to do the heavy lifting in the backend.
But if, there is a single Ai bot required handling multiple tasks together, then it will affect its performance.If too many tasks are assigned to a single AI bot, then there are tradeoffs to be made between quality and functionality.
This is why a multi-bot architecture is desirable so that too much pressure does not come upon a single bot.Different bots for different tasksWith a multi-bot architecture, it is possible to assign a different bot for a different task.