Digitization has transformed every industry, be it education, financial services, banking, insurance, retail, or manufacturing. Digital transformation is an ever-evolving process. Huge investments are made on digital transformation processes and solutions. But how does one measure the success of the implemented digital processes? How do you gauge the efficiency of digital transformation to improve success parameters?
Digital transformation services in India continue to accelerate, and yet many organizations don’t have the in-house talent or bandwidth to get the most out of new technology.
In addition, budgets are tight, and projects that aren’t revenue-positive can be hard to get approved by executives.This opens the door for digital transformation consulting companies, which specialize in getting projects started and help companies scale their technologies once they go live.PixelCrayons is India’s leading digital transformation company, providing digital transformation services globally and in India.
We have been working with enterprises from the Fortune 500 to the Fortune 1,000, from government institutions to non-profit organizations, from SMEs to large conglomerates, and everything in between, helping them create a more efficient, customer-centric, and innovative organization.With over 17 years of experience under our belt, we have worked on projects of varying sizes and complexities that have given us the knowledge and expertise to provide holistic digital transformation services in India to help our clients reach their goals faster.
For the past few years, many companies held back in the extent of digital transformation they were willing to undertake because the change management effort was huge.
Because digitized processes deliver robust value-creation opportunities that go way beyond cost savings.
Consider the following three examples.
The hospital system collected more money from insurance companies, saved money on drugs and gained more revenue per patient.Energy company exampleAn example of robust value-creation through digitized processes is a major energy firm that needed to improve the performance of its sales team.
They decomposed the process of taking customer requests for a lubricant product into many steps and focused on handling each step quickly and efficiently.The problem: By focusing on taking costs out, they inadvertently created an overly complicated and inefficient process where each activity was cheap, but the overall customer experience was lengthy, unpleasant and expensive.The solution: digital transformation.
The company then equipped these workers with digital technology enabling them to see a customer’s history so that the call center agents could make the necessary adjustments to get the right product to the right place at the right time.They focused on how long it took to understand the full nature of the customer request and how quickly and completely they could solve the problem, rather than how quickly they could do an activity such as answering the phone.When they focused on the customer experience – specifically on “on time” and “in full” experience (how long it took them to understand the complete order, ensure it was the right lubricant for the right task and arrange for credit terms and shipping location).The impact of the transformation?
Sonata Software provides complete digital transformation services for an organization that helps in transforming business through premium digital solutions.
Our digital transformation services leverage a broad range of digital technologies that help businesses in optimizing their growth with better customer experience, improved business efficiency, and business innovation.
We provide technologies are enabled with IoT, AI & Machine Learning, Blockchain, RPA & Bots.