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How to Write a COVID-19 Contact Center Script

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anna@birchy.io 564665yusS
How to Write a COVID-19 Contact Center Script

https://simply-contact.com/how-to-write-a-covid-19-contact-center-script-post/

 

In the current situation, many call centers have to adapt old or write new COVID-19 call center scripts, as the work of many companies has changed in the environment of the pandemic.

During the quarantine, the work of call centers has become somewhat more complicated. In the new environment, operators need to conduct dialogues with confused, often dissatisfied, customers, support sales, and promote the company. Therefore, the most important thing about writing call scripts right now is to preserve the image and work for the future. Because the quarantine will eventually come to an end, but the clients will stay.

 

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anna@birchy.io 564665yusS
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