Having a robust Client Management process is all the more important due to the disruption by COVID-19. Your customers are no exception. And this calls to put steady client management at the center of our business strategy post COVID-19.
Understand full well that, not all your customers had the right remote work strategy or were in an industry that could have been less impacted due to the pandemic.
So, start with reviewing your existing customer base, initiate contact, engage more (if not already done), and identify how they are running their business and how you can help.
There may be a lot of things that you can do for your customers. And not everything is about giving them hefty discounts or charging less.