- Since April 2020, Grab’s taxi services have decreased in profit percentage in double digits. So understanding the reduction in the demand for the Grab taxi app. They shifted some of the drivers to the on-demand delivery sector.
- Between the interval of March to April 2020, approximately 14,900 drivers were employed as delivery personnel.
- In Malaysia, 18,000 drivers were moved to the delivery sectors. The reason for doing this is the demand for the delivery sector was greater than taxi services.
- Rohen Cohen, head of regional operations in Grab told that they worked with the government to anticipate the demand for a shift in the on-demand logistics sector.
- Due to the coronavirus outbreak, the drivers and delivery agents of Grab are facing financial difficulties and other crises. To be of support to their employees, Grab has expanded its Partner Relief initiatives.
- In response to the pandemic, Grab leaders have cut 20% to help businesses and other partners in the business.
- Grab is planning to expand its GrabMart and Grab Assistant services in more countries in the coming weeks to assist customers who are unable to commute.
People are finding it difficult to travel with the spread of the coronavirus.
The taxi-hailing apps assist people in commuting to different places.
App owners are taking several precautionary measures to curb the spread of the virus.
These apps are supporting their infected employees by providing them with paid leave.Measures that are taken by On demand taxi booking apps to assist people in these tough timesIn some places, an app like Uber is providing free service to health care workers and other frontlines workers.Uber and Ola have suspended the pool rides and have limited the number of passengers per vehicle to curb the spread.They are currently operating only in certain safe areas or localities so that they can prevent customers from getting infected.Before a driver goes online, they will be asked to confirm, via a new Go Online Checklist, that they’ve taken safety measures and are wearing a mask or face cover.The new technology will verify if the driver is wearing a mask by taking a selfie.
After the verification process is complete, the driver is notified through an In-app notification.These taxi-hailing apps are not allowing drivers who are not taking the necessary measures to go online.On the other hand, drivers can cancel the rides of the passengers who are not wearing masks without paying any fees.
Also, the passenger can cancel if they find the drivers not wearing a mask.Uber’s two-way feedback system has long helped ensure both riders and drivers uphold certain standards by requiring feedback on issues like vehicle quality, navigation, and speeding.
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In the article we explain the factors that led to the ride-hailing industry adopting solutions such as the Grab App for their customers and goes on to discuss the factors that have made it popular among entrepreneurs keen on digitizing the ride-hailing and delivery services provided by them and have motivated them to incorporate solutions such as the Grab Clone App for their customers on a whole.
