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How A Feature-Rich Passenger App Helps Grow Your Taxi Business

Nitin Lahoti

If you have used your app to book an Uber or Lyft, you already know what a passenger app is. A rider app or passenger app is an interface to book taxis in an on-demand taxi business model. You can find nearby cabs, enter your destination and get connected to the nearest taxi in a matter of seconds using the passenger app. But that's not where its utility ends!

Today, we will explore how a passenger app adds value to your taxi business and why it's an integral part of the taxi app development process.

How a Passenger App takes a Significant Role in Taxi Booking Platform

An on-demand taxi business depends on three elements-

A passenger app

A driver app

Admin panel

Out of these, the passenger app is the most important as it enables your commuters to book their rides. If your system didn't have a passenger app, you would need to depend on traditional calling and fleet management, which is not feasible anymore.

In short, a passenger app empowers your riders with an interface to book and manage their rides. The app also includes helpful features like fare calculator, ETA and more to create an unmatched riding experience for your passengers.

In the next section, we will discuss the important features of a passenger app.

Essential Features of Passenger App

We know it can get overwhelming, a reason you need to list down the basics. Let's take a look at some of the features that you need in your passenger app to provide your customers with pleasant riding experience.

1 Easy Onboarding

The passenger app should provide a simple registration process for your passengers. Users will be able to book their rides after providing some basic information and confirming their phone numbers. You can also provide other ways of registration, like using Facebook and Google accounts to sign up.

It's best to research your customer base and then decide how you want your onboarding to be.

2 Inbuilt Chat

You may choose to include a chat feature during your taxi app development. Your riders will be able to use the chat to communicate with the drivers and customer representatives. A taxi app development company can customize the solution to help your passengers connect with the required parties as per your needs.

3 Scheduled Rides

Your customers may want to book rides in advance ahead of their travels. Many people like to book a cab the night before their flight or train to take them to the airport or station. You should have a 'schedule rides' feature to help passengers book rides for selected times and dates. This also ensures availability and translates to comfort and convenience for your riders.

Read more on how a feature rich passenger app helps grow your taxi business.





Nitin Lahoti
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