There is no doubt in saying mobile has created a huge impact on our lives. Whenever we plan a trip we often make searches for the best and affordable hotel where can stay and enjoy our vacation. Last year nearly 204 billion mobile apps have been downloaded worldwide and out of which 3.2 billion users are of smartphones. This means there is much more pressure on work and performance on the Top Android App Development Company.
As of the current scenario, COVID-19 Pandemic has impacted all the major industries across the globe. And after the complete lockdown of nearly 4-5 months, the hotel is returning to their dens. And unlocking the hotels is witnessing quite a slow rise in the occupancy rates. This is where the role of Top Android App Development Company and the mobile app comes into play.
User-friendly and functional mobile applications can help to increase hotel occupancy rates and these can also boost the productivity of the employees. The top Android App Development Company with a perfect mobile app can help in attracting more and more customers. Let’s see how.
Front Desk Manager within the hotel app
70% of mobile users book their accommodation using their smartphones. And according to a study over 60% mobile increase is expected till 2021. At this point when travelers are planning, researching to book hotels from their smartphones then this is the right time for you to install front desk manager with the app. You can provide guests with the in-app check-ins and easy check out feature.
You can showcase exclusive in-hotel deals specifically designed for your guests so that they get interested in other services like restaurants, shopping arcades, spas, etc.
Make your app a local guide for the guests
Every traveler requires guidance when they visit a new place you can ask the top Android app Development Company to set a feature that offers guidance to your guests through the app. Furthermore, on the basis of rating distance, it can also suggest them all the nearby places to eat, places to go for shopping, and most relevant things that can do while their visit to the hotel. You can ask for local transportation suggestions to be in-built in the app and it will help guests for transport whenever they enter a destination.
Enable guests to communicate in their language within the app
Not every visitor to your hotel will able to speak the same language. So allow them to communicate seamlessly with a language detector and converter Feature. A mobile app can translate the message in the language in which guests are comfortable. For instance, when a guest sends a message in French the app will translate into English or language of his known and he/she can send the reply and the app convert that message into French for better communication among both the parties.
Hotel apps keep your guests informed
Now with the changing trends, guests are very careful about their stay. Before booking any hotel they keep an eye on services, room spaces, rent, etc. A mobile app provides a great opportunity to show your quality hospitality services. You can upload videos and photos of rooms, dining places, spas, swimming pools, shopping areas, gaming zone, and other major attractions within the hotel.
Your app can be a one-stop-solution to the problems and questions asked by the guests. Having this is a great idea as post-COVID-19 travelers would ensure the safety and hygiene policies followed by the hotel staff for the prevention of this deadly infection.
A hotel app facilitates smooth communication between hotel staff and guests
All hotel rooms have landlines phones for in-hotel communication purposes. What could go wrong when the landline is there for the guest and if the staff member was not available at that time? This can create a wrong impression on and you can get negative reviews from the customer. However, using the app the guest can request a particular service and can avail it after in less time.
The hotel manager can further assign the task to a staff member and can also share the expected time with the guest within the app. Furthermore, the guest can rate the hotel in the app. And by paying attention to all the negative reviews you can convert it into positive ones. This way a guest can get superior customer service and the hotel can provide the same with ease using the mobile app.
Implement a Customer Loyalty Program in the app
The loyalty program is one of the finest ways to retain your loyal customers. Visitors use many services during their stay at the hotel. You can add the feature to your hotel app that provides points for the guests for using various services and even staying in the hotel. These points further can be converted to discounts other offerings.
And using the app, the guest can view all the offerings and can keep a track of all his/her points. This will encourage them to visit the hotel again and unlock all their discounted deals and level up your engagement with them.
Conclusion
Hotels are now looking out for the different ways to recover from the losses incurred amidst the COVID pandemic. And the best way to come back is by going online and builds an app from the top Android App Development Company.
