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Some of the most common questions that businesses have regarding IT services are, “Why can’t I just get it repaired when it breaks instead of hiring a managed service provider (MSP)?” or “Are managed services packages more beneficial than a break-fix model for my organization?” These kinds of questions are legitimate, as enterprises today are not just concerned with cost anymore – modern-day businesses need to consider other factors like cybersecurity and efficiency as well.
This model is generally viewed as outdated by most IT experts.
Because the services are provided on a case-by-case basis, it makes it difficult for organizations to budget ahead of time.Misaligned Goals and Incentives: In this particular model, IT providers are only paid when there are problems, meaning there is an oppositional dynamic between providers and clients (i.e., the provider only “wins” when their clients are losing).
In addition, clients are not consistently working with their provider to reach a common goal, which means that your business’s objectives may not be fully understood by the IT provider.Downtime: The reactive nature of the break-fix model also contributes to the issue of more downtime.
Inversely, with managed services packages, MSPs are proactively looking out for suspicious activity and keeping up with regular upgrades to minimize any downtime.Short-Sighted: Because work is usually billed hourly in break-fix scenarios, clients tend to choose quick, short-term solutions instead of long-lasting (but more intensive) fixes.
This results in a company needing repeated temporary resolutions instead of simply solving the problem the first time.More Expensive in the Long-Term: Prevention is typically less expensive than remediation, making the break-fix model the more spendy option for the long-term.Clients Bear the Burden of Decision-Making: The break-fix model requires clients to take on the role of the decision-maker, even if they don’t want to be or aren’t qualified to do so.Benefits & Drawbacks of Managed ServicesThere are several advantages and a couple of drawbacks for employing managed IT services, which are outlined below.The Advantages The pros of managed services far outweigh the cons, so let’s take a look at what kinds of benefits you can expect to gain from using an MSP:Prevention: MSPs typically take a more proactive approach to prevent cybersecurity problems before they occur.





