logo
logo
AI Products 

Customer Experience Analytics Market COVID – 19 Analysis Research Report by Forecast to 2023

avatar
Shweta Raj
Customer Experience Analytics Market COVID – 19 Analysis Research Report by Forecast to 2023

Global Customer Experience Analytics Market, By Touch Point (Company Website, Branch, Call center, Web), Solution (Data Management, Voice of Customer, Web Analytical Tools, Social Media Analytical Tools, Dashboard and Reporting) - Forecast 2023

Overview

Customer experience analytics is a section of customer experience management which critically important for the business organization to understand customers feedback. The customer experience analytics offers the business entities to analyse the focussed group and allows to identify the potential customers to become more loyal to their products and services. With the increase in number of call centres to handle customer queries that consequently helps the business organization to retain the customer add the fuel to the growth of customer experience analytics market. Moreover, increase in number of smartphone users is presumed to be drive the customer experience analytics market.

Industry News

April 2017, Oracle Corporation advances the Customer Experience professional with new AI apps. Oracle has  launched a new artificial intelligence based customer experience application which will boost sales &services, marketing and  commerce, expertise to offer smarter experiences across the customer lifecycle in real time. The advanced adaptive Intelligent application for CX uniquely amalgamate first-party and third-party data with advances decision science and machine learning to offer the industry’s most powerful AI-based customer experience solutions

Get a Free Sample @ https://www.marketresearchfuture.com/sample_request/3119

June 2017, Adobe system empowers voice driven customer experiences with analytics cloud.  The advanced new Adobe Analytics Cloud technique allows the brands to offer more customized customer experiences and develop brand loyalty through voice-based interfaces. The consolidate interpretation of voice data associated with artificial intelligence and machine learning capabilities in Adobe Sensei, helps to boost the customer feedbacks and recommendations, while automating the conventional bulky manual analysis.

Segmentation

Segmentation by Type: Enterprise Feedback Management, Web Analytics, Text Analytics & Speech Analytics, and Others

Segmentation by Touch Point: Company Website, Branch, Call Center, and Web

Segmentation by Solution: Data Management, Social Media Analytical Tools, Voice of Customer, Web Analytical Tools, and Dashboard and Reporting

Segmentation by Vertical: BFSI, Healthcare, IT Communication Service Provider, and Travel & Hospitality.

Segmentation by Region: North America, Europe, Asia Pacific, Rest of the World.

Regional Analysis

North America is expected to dominate the global Customer Experience Analytics market with the largest market share in the region. The U.S and Canada are the leading countries in the North America region. This is attributed to presence of IT giants such as Adobe systems, Oracle Corporation and IBM Corporation among them. Asia Pacific is presumed to be the fastest growing region over the forecast period due to rapid increase number of electronic gadgets and constant increase in digitalization and smartphone users. Furthermore, China, Republic of Korea, India, and Japan are the leading countries leading in the Asia Pacific region. Additionally, Europe is expected to have a substantial growth of the customer experience analytics market over the forecast period.

Get Full Report @ https://www.marketresearchfuture.com/reports/customer-experience-analytics-market-3119

About Market Research Future

At Market Research Future (MRFR), we enable our customers to unravel the complexity of various industries through our Cooked Research Report (CRR), Half-Cooked Research Reports (HCRR), Raw Research Reports (3R), Continuous-Feed Research (CFR), and Market Research & Consulting Services.

Contact

Market Research Future

Phone: +1646 845 9312

Email: sales@marketresearchfuture.com 

 

 

collect
0
avatar
Shweta Raj
guide
Zupyak is the world’s largest content marketing community, with over 400 000 members and 3 million articles. Explore and get your content discovered.
Read more